Care Navigator

Job summary

An exciting opportunity to work in the Early Intervention in Psychosis (EIP) Team who are looking to recruit a Care Navigator for our friendly, fast paced multi-disciplinary team.

Based at Parklands House Basingstoke, some of the benefits of joining our team are:

Free on-site parking

Flexible working with a strong emphasis on your work, life balance.

Annual leave -- 27 days for new starters plus bank holidays, increasing to 29 days after 5 years, 33 days after 10-years.

Excellent NHS Pension Scheme.

Fantastic Staff Benefits

The main responsibilities consist of leading a small administrative team, managing the performance and business data requirements within the EIP Service. You will be responsible for overseeing all data management, look to improve ways of working, work closely alongside the business/ service development needs and support junior members of the administrative team.

Good skills in data analysis, Excel, minute taking and organisation are a must, as well as being able to organise a busy workload and being able to build working relationships with key people.

While not clinical, the post holder plays a vital role in ensuring the patient experience is positive by reducing administrative barriers.

If this sounds of interest and you think this could be the right career move for you, please get in touch! If you would like to arrange an informal visit, please contact Kendall Howard, North Area Admin Manager, 02382 316300

Main duties of the job

Develop,operate and supervise the secretarial support and administrative service within the team.

Organise/coordinate e-roster system for their designated teams in the Division, highlighting areas of concern or staffing to relevant managers.

Ensure review, monitoring and reporting of Insight information is completed on a weekly basis, helping to support clinical leads with performance suite and feeding into relevant performance reports.

Organise the administrationserviceinvolved in taking, transcribing and distribution of agendas and minutes.

Ensure that tasks and referrals are prioritised and managed effectively.

Ensure existing IT systems aremaintainedand operational IT proceduresare adhered to.

Assume the lead and participate in audits as required by senior manager.

Assist the Clinical Lead with non-clinical policies/ procedures ensuring they are up to date and accurate.

Assistwith issues relating to health and safety on site in the district.

Ensure all internal/external communications contribute to a positive image of HIOWHealthcareNHS FT and are of the highest possible standard to establishand maintain effective internal and external communication channels.

Review andmonitormaintenance requests.

Work closely with other staff in secretarial/administrative support roles within the division, attending meetings where necessary, sharing information and best practice to ensure effective administrative support systems are in place across the service.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Details

• Date posted: 01 June 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £27,485 to £30,162 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 348-MNH-10726
• Job locations: Parklands House, London Road, Basingstoke, Hampshire, RG21 4AP, United Kingdom

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.