Job requirements
Essential
3 listedRequirements the employer expects applicants to meet.
- Experience
Good IT knowledge.
- Experience
Organisational skills important.
- Experience
Friendly and motivated.
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
Previous experience within General Practice preferred but not essential.
- Experience
Emis Web trained.
- Experience
Docman and coding skills .
Job summary
We are seeking a dedicated and compassionate Care Navigator to join our team. The ideal candidate will play a pivotal role in assisting patients and their families in navigating the healthcare system, ensuring they receive the necessary support and resources. This position requires strong organizational skills, excellent communication abilities, and a commitment to providing exceptional customer service.
Main duties of the job
We are looking to appoint a Care Navigator to join our busy GP practice, you will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment as you will be working with our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, appointment booking contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. General office duties, Filing, Coding and referring patients. Training is provided. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
About us
Our team at Ince Surgery is dedicated to providing the highest level of care for our patients and their families.
Details
- Date posted: 19 October 2026
- Pay scheme: Other
- Salary: £12.71 an hour
- Contract: Permanent
- Working pattern: Part-time, Flexible working
- Reference number: A5035-26-0086
- Job locations: Ince Surgery, Claire House Health Centre, Phoenix Way, Lower Ince, WN3 4NW, United Kingdom, Ince Surgery (Ince Community Centre), Manchester Road, Ince, WIGAN, Lancashire, WN2 2DJ, United Kingdom
Job responsibilities
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Applying for this NHS job
This advert is for Care Navigator with SSP Health in Lower Ince, England; Wigan, England. It is listed as a Care navigator role. The advertised salary is £12.71. The contract type is Permanent. The application deadline is 01 Nov 2026.
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