Job requirements
Essential
7 listedRequirements the employer expects applicants to meet.
- Experience
Excellent communication skills and a caring approach.
- Experience
A clear and polite telephone manner.
- Experience
The ability to work calmly and efficiently in a fast paced environment, working well under pressure.
- Experience
The need to maintain confidentiality all times.
- Experience
A high level of attention to detail.
- Experience
Good IT skills.
- Experience
The ability to work flexibly to cover colleagues holidays and occasional sickness.
Desirable
Not listed in the available specification.
Job summary
Barrack Lane Medical Centre has an opportunity for two care navigators to join our friendly, supportive and professional team. These roles are offered on a full-time basis of 37.5 hours a week. We would consider part-time for the right candidate, but all applicants should be able to work a minimum of 24 hours per week. Please include on your application whether you are looking for a full-time or part-time position.
The care navigator is a very important role within the surgery as they are the first person a patient speaks to or sees when they contact the surgery.
Main duties of the job
The main responsibilities of the role include:
- Greeting and directing all patents and handing out prescriptions, letters, completed forms, and specimen bottles.
- Making appointments face-to-face, online and via the telephone.
- Answering the telephone promptly and politely.
- Managing the needs of the patient, dealing with enquires and advising of practice procedures.
- Helping patients access the right services.
- Ensuring all information is recorded accurately on the computer system.
- Working as part of the care navigator team and supporting all members of the practice staff.
About us
Barrack Lane is a busy practice in the town centre of Ipswich, Suffolk. We have a practice population of over 20,000 patients. The practice is based on two sites, the main surgery in the centre of the town, and a branch surgery at Stoke Park.
Barrack Lane is part of a PCN (primary care network) with Ivry Street Medical Centre, in Ipswich, and the two practices cover a population of 32,000 patients. The PCN allows the practices to share resources and offer an enhanced service to our patients. The PCN employs care co-ordinators and social prescribers to work with patients, especially our vulnerable patients, to help them to access the best care.
Details
- Date posted: 20 October 2026
- Pay scheme: Other
- Salary: Depending on experience dependent on experience
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 30063
- Job locations: 1 Barrack Ln, Ipswich, Suffolk, IP1 3NQ, United Kingdom
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
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Applying for this NHS job
This advert is for Care Navigator with Primary Care Careers in Ipswich, England. It is listed as a Care navigator role. The advertised salary is Negotiable. The contract type is Permanent. The application deadline is 22 Oct 2026.
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