Job requirements
Essential
6 listedRequirements the employer expects applicants to meet.
- Qualities and skills
Have a good standard of education and excellent communication skills, both verbal and written
- Qualities and skills
Have a pleasant and helpful manner
- Qualities and skills
Confidence to build relationships with colleagues and patients
- Qualities and skills
Be able to work well within a team
- Qualities and skills
Adaptable and flexible skill set to succeed in a fast paced environment
- Qualities and skills
Ability to maintain a high level of confidentiality
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
Reception experience / customer service is desirable, but training will be given to the successful candidate.
- Qualities and skills
IT literate with a working knowledge of Word, Excel and Outlook
- Qualities and skills
Training will be given on the practice medical system
Job summary
An exciting opportunity has arisen for a Care Navigator / Receptionist to join our busy team, working at both our Lofthouse Site and The Manse, our Rothwell Site.
The current vacancy we have available is for 30 hours a week over a 5 day period (Monday to Friday) - 6 hours a day from 12:30 - 18:30.
The practice working day is between 07:45 and 18:30, the successful applicant will be willing to work flexibly when needed.
Interviews to be held week commencing 2nd November.
Main duties of the job
Care Navigators are the first line of contact with our patients and visitors. This is a varied role that includes face to face and telephone contact with patients as well as administrative duties.
You will work as part of a team of Care Navigators, maintaining a high quality and efficient service for the patients, Doctors and Nurses.
Reception experience/customer service is desirable, but training will be given to the successful candidate.
About us
Our surgery provides care to over 11,000 patients across 2 sites: Lofthouse Surgery and The Manse Surgery. We have 9 Doctors, 4 qualified Nurses and 3 Health Care Assistants who work at the practice, along with our Care Navigation & Administration team.
We are a member of the NHS Leeds Integrated Care Board and we are also a member of the Leeds 25/26 Primary Care Network.
At Lofthouse Surgery, our mission is to provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community.
Details
- Date posted: 29 September 2026
- Pay scheme: Other
- Salary: £13.24 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A0058-26-0009
- Job locations: 2 Church Farm Close, Lofthouse, Wakefield, West Yorkshire, WF3 3SA, United Kingdom, The Manse Surgery, 4 Marsh Street, Rothwell, Leeds, LS26 0AE, United Kingdom
Job responsibilities
- To receive, assist and direct patients in accessing the appropriate service or healthcare professional, in a courteous, efficient, and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Act as a Care Navigator, signposting patients to appropriate NHS services or appropriate Health Professional to meet their needs.
- In addition, the post holder will also support the multi-disciplinary team, providing administrative support as required, in line with the needs of the organisation.
We pride ourselves in our friendly practice, and if you feel you could be part of our team please do get in touch.
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Applying for this NHS job
This advert is for Care Navigator / Receptionist with Lofthouse Surgery in Wakefield, England; Leeds, England. It is listed as a Receptionist role. The advertised salary is £13.24. The contract type is Permanent. The application deadline is 23 Oct 2026.
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