Care Navigator (Receptionist)

Job summary

We are looking for an enthusiastic and experienced GP Receptionist to join our friendly and busy GP Practice. This will be primarily within our telephone hub at Waterside Medical Centre; although the expectation for the Care Navigator team is to work across all 5 of our Gosport sites. You will need to be able to demonstrate strong interpersonal, communication and presentation skills, be organised and have the ability to work as part of an integrated multi-skilled team, within a fast-paced environment. Flexibility is essential along with an understanding, acceptance and adherence to the need for strict confidentiality.

As a team player, you'll be able to prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within the NHS is desirable but not essential as full training will be provided.

Main duties of the job

The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Care Navigator Lead, dependent on current and evolving practice workload and staffing levels:

* Unlock and open surgery ready for business on time.

* Switch on and log in to all reception computers.

* Answer the telephone to a variety of patient enquiries.

* Deal with enquiries raised by patients plus check in for appointments.

* Deal with any patient issues in confidence, escalating to Supervisor for any complaints.

* Cancel clinics under direction and re-book patients.

* Meet and greet any visitors coming into the practice.

* Be the first point of contact for any queries via telephone or face to face directing to most relevant person.

* Scanning and coding of letters and relevant correspondence into patient's notes.

* Checking and actioning workflow tasks within the Clinical System.

* Re-print forms issued on ICE by clinicians.

* Prepare samples for collections.

* Check waiting room at intervals during the day for any health and safety issues that may affect users.

* Close surgery at the end of day and switch to night service. Follow protocol for shutting surgery at night and preparing for next days business.

* Ensure security of data at all times.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Details

• Date posted: 09 October 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 a year Based on Full Time hours.
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 348-CSS-12573
• Job locations: Waterside Medical Centre, Mumby Road, Gosport, Hampshire, PO12 1BA, United Kingdom, Stoke Road Medical Centre, The Medical Centre, 68 Stoke Road, Gosport, Hampshire, PO12 1PA, United Kingdom, Brune Medical Centre, 10 Rowner Road, Gosport, Hampshire, PO13 0EW, United Kingdom, Gosport Medical Centre, Bury Road, Gosport, Hampshire, PO12 3AQ, United Kingdom, Forton Medical Centre, Whites Place, 148 Forton Road, Gosport, Hampshire, PO12 3JP, United Kingdom

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.