Job requirements
Essential
20 listedRequirements the employer expects applicants to meet.
- Flexibility
Resilient, flexible and able to adapt to ensure achievement of objectives with constantly changing situations and environments.
- Flexibility
Highly motivated and self-directed with the ability to prioritise and work to tight deadlines.
- Qualifications
Formal education to first degree level or equivalent in Business Management.
- Qualifications
Significant experience working in an NHS operational management role
- Experience / Skills
Significant experience working in an NHS setting in an operational management role
- Experience / Skills
Evidence of project management experience in the last two years.
- Experience / Skills
Experience in the processes to support the management/monitoring of waiting lists (PTL's) to support RTT delivery.
- Experience / Skills
Experience of working collaboratively with a multidisciplinary team including senior Consultants.
- Experience / Skills
Experience in the development of policies and procedures/business cases.
- Experience / Skills
Line management experience in the last two years.
- Experience / Skills
Experience of managing/monitoring budgets in the last two years.
- Communication Skills
Highly motivated and self-directed with the ability to prioritise and work to tight deadlines.
- Communication Skills
Able to work under own initiative, independently or as an effective team member
- Communication Skills
Management of clinical incidents and complaints.
- Communication Skills
Capacity to work with clinicians at all levels, maintaining positive working relationships
- Communication Skills
Able to co-ordinate and delegate accordingly within the directorate to effectively utilise resources.
- Analytical & Judgement
Ability to review and present data to demonstrate performance and where improvements need to be made.
- Analytical & Judgement
Strong analytical skills and ability to consider bigger picture. Able to manage several demanding agendas simultaneously and able to work autonomously.
- Working Environment & Conditions
Ability to work under pressure and maintain high quality work.
- Working Environment & Conditions
Participate in Divisional Bed Management Rota.
Desirable
Not listed in the available specification.
Job overview
This role is at the heart of making a real difference to patient care. The Care Group Support Manager is responsible for leading operational performance, supporting service improvement, managing budgets and resources, and working alongside clinicians, senior nurses, and managers to deliver high-quality, efficient healthcare services. It is a varied and influential role that combines leadership, problem-solving, data-driven decision-making, and people management to help ensure patients receive the best possible care.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.
Main duties of the job
The Care Group Support Manager, plays a key role in ensuring clinical services operate effectively. Responsibilities will include:
- Leading operational performance across the Care Group, ensuring services meet quality, activity, performance, and financial targets.
- Managing day-to-day service operations, resolving issues quickly and supporting clinicians and senior leaders to maintain smooth service delivery.
- Monitoring and analysing performance data, identifying risks, trends, and opportunities for improvement, and implementing solutions to achieve targets.
- Working collaboratively with Consultants, Matrons, Clinical Directors, Finance, HR, and Performance teams to develop services and improve patient outcomes.
- Supporting financial management, including budget monitoring, cost improvement programmes, business case development, and ensuring value for money.
- Leading and supporting projects and service improvement initiatives, helping to introduce new ways of working and enhance patient experience.
- Ensuring effective governance and compliance, including contributing to audits, investigations, policy development, and performance management processes.
- Managing and developing staff, overseeing recruitment, attendance management, appraisals, training, and supporting high-performing administrative teams.
- Representing the Care Group at internal and external meetings, building strong relationships with stakeholders and contributing to strategic decision-making
Detailed job description and main responsibilities
For the full outline of the role please see and review the attached Job Description and Person Specification
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Care Group Support Manager with Walsall Healthcare NHS Trust in Walsall, England. It is listed as a Band 7 Manager role. The advertised salary is £49,387 - £56,515 per annum. The contract type is Permanent. The application deadline is 11 Oct 2026.
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