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Job requirements
Essential
8 listedRequirements the employer expects applicants to meet.
- Experience
Experience in care navigation or signposting patients to appropriate services
- Personal Qualities
Strong telephone manner and ability to deal with a wide range of people
- Personal Qualities
Ability to work effectively in a fast-paced environment, managing own clinical workload
- Personal Qualities
A calm, empathetic, and professional manner under pressure
- Knowledge and Skills
IT and administrative skills including the use of email and Microsoft office packages
- Knowledge and Skills
Excellent communication and interpersonal skills
- Knowledge and Skills
An understanding of confidentially and data protection principles (GDPR)
- Knowledge and Skills
An awareness of safeguarding principles for adults and children
Desirable
Not listed in the available specification.
Job summary
We are looking for a friendly, organised, and proactive Medical Receptionist / Care Navigator to join our busy and supportive healthcare team.
Please note that this role will be working 20 hours a week over a Thursday to Friday period.
Main duties of the job
This is an important front-line role where you will be the first point of contact for patients, helping ensure they receive the right care from the right service at the right time.
The successful candidate will provide excellent customer service while supporting the smooth day-to-day running of the practice.
About us
Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients.
We are currently a GP partnership of 30 practices with 38 surgeries, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.
Details
- Date posted: 13 October 2026
- Pay scheme: Other
- Salary: £13.50 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: B0300-26-0045
- Job locations: 1st Floor, 1856 Pershore Road, Birmingham, B30 3AS, United Kingdom, Woodgate Valley Health Centre, 61 Stevens Avenue, Birmingham, B32 3SD, United Kingdom
Job responsibilities
Key Responsibilities Will Include:
- Greeting patients and visitors in a professional and compassionate manner, in person and over the telephone
- Book, reschedule and cancel patient appointments using the clinical system
- Handle incoming phone calls, triage queries and signpost patients to the most appropriate clinician or healthcare service
- Process prescription requests and liaise with GPs and Pharmacists where necessary
- Register new patients and maintaining accurate patient records using clinical systems
- Manage patient queries regarding test results, referrals and general practice information
- Handling confidential information in line with GDPR, NHS Guidelines and practice policies
- Supporting clinicians and the wider practice team with administrative duties
- Assist with referrals to secondary care and community services
- Process incoming and outgoing correspondence
- Scan, file and code clinical documents into patient records
Please see the attached Job description for the full details of the role.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
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Applying for this NHS job
This advert is for Care Coordinator/Navigator - Woodgate Valley Health Centre with Our Health Partnership in Birmingham, England. It is listed as a Combined administrative role role. The advertised salary is £13.50. The contract type is Permanent. The application deadline is 23 Oct 2026.
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