Care Coordinator

Job summary

We are currently seeking to recruit a Care Coordinator on a part-time basis, 21.5 hours per week on a permanent basis, to provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients.

The post holder will be required to work flexibly across all SGPA practices as required. As well as greeting patients and carrying out general reception duties you will also be expected to process prescriptions and fully utilise EMISWeb and other IT systems.

Applicants must have experience of working in a NHS setting and have a working knowledge of medical reception duties.

Please note that we reserve the right to close this vacancy before the advertised closing date if we receive a high volume of applications.

Main duties of the job

To provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients.

Receptionists will:

Greet people in a professional and courteous manner

Pass on relevant information and answer queries

Assist people to access the services they need

Undertake a variety of reception duties to assist in the smooth running of the Practice

About us

Join an award-winning organisation. For the third consecutive year, Sunderland GP Alliance has been named in The Sunday Times Best Places to Work and holds the Better Health at Work Gold Award with Continuing Excellence status. In addition, we offer 33 days' annual leave and a comprehensive range of employee benefits.

Sunderland GP Alliance is owned by the GP Practices of Sunderland and helps GPs work collaboratively for the benefit of patients and staff. We are a not-for-profit organisation, ensuring any surplus is reinvested back into better services for patients.

Sunderland GP Alliance runs three medical practices at New Silksworth Medical Practice, South Hylton Surgery and Monument Surgeries.

Details

• Date posted: 27 August 2026
• Pay scheme: Other
• Salary: £25,672.75 a year Pro-rata for part-time
• Contract: Permanent
• Working pattern: Part-time
• Reference number: U0012-26-0037
• Job locations: South Hylton Medical Centre, 2 Union Street, Sunderland, Tyne And Wear, SR4 0LS, United Kingdom, Barmston Medical Centre, Westerhope Road, WASHINGTON, Tyne And Wear, NE38 8JF, United Kingdom, Galleries Health Centre, Washington Centre, Washington, Tyne And Wear, NE38 7NQ, United Kingdom, Silksworth Health Centre, Silksworth Road, Sunderland, SR3 2AN, United Kingdom

Job responsibilities

• Answer the telephone as a priority
• Book/cancel appointments
• Take messages accurately and pass on in a timely manner
• Organise home visit requests
• Deal with general enquiries and complaints
• To forward any queries relating to prescriptions to the Pharmacy Technicians
• Give out pathology results
• Register new patients and temporary residents and make up paper records
• Process deducted patients and send records to Primary Care Services Agency
• Greet and direct patients and visitors
• Organise translators
• Respond to the needs of GPs and Nurses to enable efficient clinics
• Input and extract information from the Practice computer system
• Update the clinical system with information eg smoking, ethnicity
• Action change of address notification
• Any other filing, record keeping and distribution of documents as appropriate
• Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
• Fully utilise EMISWeb and other IT systems
• Monitor and check tasks and work flows
• Communicate effectively with the reception team to ensure policies and procedures are kept up to date
• Keep directories and data bases up to date to ensure an efficient work flow
• Demonstrate duties to new or less experienced staff
• Resolve job related issues, including patient documentation and help resolve minor problems
• Photocopying
• Dealing with mail internal and external
• Attend meetings when required
• To work safely at all times in accordance with legislation and Practice policies and procedures
• Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
• Any other reasonable duties requested by the Practice Manager or GP
• This list is not exhaustive

In addition to the above, the post holder will show respect and courtesy to patients and colleagues, maintain confidentiality of patient and other Practice information at all times. Working occasional extra hours may be required.

The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.

Working Relationships

• General Practitioners
• Practice Manager and Team Leader
• Other members of secretarial team
• Members of the Practice/community nursing team
• Other members of the Primary Health Care Team
• Patients
• Outside agencies eg Secondary Care Trusts, Community Services, PCN

All members of staff may be asked to attend periodic Staff Meetings, which may be held outside their normal working hours. They may also be required to work extra hours covering for holidays and sickness. This may include Saturday mornings and possibly weekend work in future on a rota basis.

Review

• The post and the job description reflect the current requirements and objectives of the post. As the duties of the post develop and change, the post holder may be required to carry out other responsibilities.
• Whilst there will be consultation on such issues, employees should understand that, if agreement cannot be reached, then the employer reserves the right to make changes to job descriptions where it considers such changes necessary.

Travel

Ability and willingness to travel across multiple sites is essential for this role

Confidentiality

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorized persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include:

• Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.
• Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.

Equality and Diversity

The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Quality

The post-holder will strive to maintain quality within the Alliance, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.