Job requirements
Essential
17 listedRequirements the employer expects applicants to meet.
- Qualifications
Minimum level 2 Maths and English or equivalent experience (GCSE Grade C or Grade 4 or above)
- Qualifications
Ability to work to high standards of accuracy
- Qualifications
Excellent attention to detail
- Qualifications
Good numeracy, administrative and organisational skills
- Qualifications
Excellent customer service skills
- Qualifications
Excellent written and verbal communication skills
- Qualifications
Understand and observe strict confidentiality
- Competencies/Qualities/Attributes
Competent in the use of Microsoft Applications
- Competencies/Qualities/Attributes
Excellent written and verbal communication skills at all levels
- Competencies/Qualities/Attributes
Able to work well under pressure and work to a deadline
- Competencies/Qualities/Attributes
Able to work as part of a team
- Competencies/Qualities/Attributes
Able to use own initiative
- Competencies/Qualities/Attributes
Be self-motivated with a can-do attitude
- Competencies/Qualities/Attributes
Able to listen and empathise
- Competencies/Qualities/Attributes
Hard working and willing
- Competencies/Qualities/Attributes
Flexible and adaptable, able to work according to changing priorities
- Competencies/Qualities/Attributes
Commitment to professional / personal development
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
Experience of working within the NHS or general practice
- Experience
Experience in working with SystmOne
- Experience
Experience in processing referrals and use of Gateway.
Job summary
To provide efficient and effective administrative support to the Clinical Services and Urgent Care directorates to enable them to meet the health needs of patients, ensuring a high standard of care is delivered.
To work collaboratively across directorates providing support as required and to contribute towards a positive patient experience.
Post 1 22.5 hours
Monday
Thursday
Friday
Working hours can be any of the following:
- 09:00 - 17:00
- 09:30 - 17:30
- 10:00 - 18:00
Please note: sponsorship is not available for this role.
Main duties of the job
- Provide administrative support undertaking tasks and referrals on SystmOne clinical system and clinical coding.
- Act as a point of contact for patients and healthcare professionals.
- To communicate with patients over the phone in a professional manner creating a positive patient experience.
- To accurately record patient details on SystmOne clinical system, ensuring good attention to detail.
- To take responsibility for any patient enquiry and follow through to conclusion.
- To deal with patient information in a confidential manner.
- To have ability to work both independently and as part of a team in a busy office environment
- To accurately book appointments as required, ensuring patients are fully aware of full details and expectations and follow-up where necessary.
- Efficiently and accurately retrieving information: via all the clinical systems following appropriate Nimbuscare policies and procedures.
- To effectively communicate information to the team in a clear, concise, and timely manner supporting them to make fully informed decisions regarding patient care.
- To deal with administration requests from colleagues and other members of the wider team as appropriate.
- To take full responsibility for administrative areas of work assigned to you.
- To work flexibly to help meet the needs of Clinical Services and Urgent Care teams
To access a full list of duties, please see attached job description
About us
Who are we?Nimbuscare is a not-for-profit, socially driven organisation within the NHS family. Were collaborative, agile and innovative at our core, working with partners across the system to remove complexity, inspire trust and create person-centred solutions that make healthcare better for everyone.
What we do?We work towards making a complex system simpler. Creating better, more seamless care closer to home.
How we do it?By collaborating closely with GP Members, Patient Safety Partners and wider health and care organisations, combining shared insight and expertise to improve outcomes for local people.
As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview
Details
- Date posted: 21 October 2026
- Pay scheme: Other
- Salary: £15,354.82 a year Exact Pro Rata
- Contract: Permanent
- Working pattern: Part-time, Flexible working
- Reference number: B0260-26-0077
- Job locations: Nimbuscare Limited, Gateway 1, Holgate Park Drive, Holgate, York, YO26 4GG, United Kingdom
Job responsibilities
Please see supporting documents for the full job description and detailed role information attached.
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Applying for this NHS job
This advert is for Care Coordinator with Nimbuscare Ltd in Holgate, England. It is listed as a Care coordinator role. The advertised salary is £15354.82. The contract type is Permanent. The application deadline is 03 Nov 2026.
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