Job requirements
Essential
9 listedRequirements the employer expects applicants to meet.
- Qualifications
GCSE grade 4 - 9 (A to C) in English & Maths
- Skills / Competencies
Excellent communication skills (written / oral)
- Skills / Competencies
Strong IT skills
- Skills / Competencies
Clear, polite telephone manner
- Skills / Competencies
Competency in MS Office and Outlook
- Skills / Competencies
Effective time management
- Skills / Competencies
Accuracy and attention to detail
- Skills / Competencies
Ability to follow policy and procedure
- Skills / Competencies
Flexibility to work outside of core hours, including Saturdays as part of a shared rota when required
Desirable
6 listedAdditional qualities the employer would prefer.
- Experience
Experience in a receptionist or customer service role, preferably in a healthcare setting
- Experience
Experience with medical terminology and understanding basic healthcare operations
- Qualifications
NVQ Level 2 in Health & Social Care
- Skills / Competencies
SystmOne clinical software user skills
- Skills / Competencies
Ability to work autonomously and with a team
- Skills / Competencies
Problem-solving, initiative and analytical skills
Job summary
Care Co-Ordinator / Medical Administrator is a key front-line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff, and facilitating patient access to appropriate healthcare services efficiently. Care Co-Ordinator / Medical Administrator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care.
Key responsibilities include scheduling appointments, managing patient records, answering phone calls, and providing patients with information about healthcare services. Care Co-Ordinator / Medical Administratorwill ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities, and a patient-centric approach to service delivery.
Main duties of the job
Patient Interaction and Support:
Front Desk Management
Appointment booking
Telephone Enquiries
Administrative Responsibilities:
eConsultations.
Patient Records Management
Summarising
Coding and scanning
Any other administrative work as required.
Communication and Coordination:
Care Navigation
Facility Support:
Resource Management
Safety Protocols
Quality Improvement:
Feedback Collection
Service Enhancement Initiatives
Professional Development:
Training Participation
Miscellaneous:
The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.
About us
Coleridge Medical Centre is part of The Fuller and Forbes Partnership, a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead. The practice has approximately 16,000 patients and a multidisciplinary team comprising GPs, ANPs, Nurses, Healthcare Assistants, and a GPA. We strive to fulfil our practice values of approachability, teamwork, communication and respect.
Details
- Date posted: 15 October 2026
- Pay scheme: Other
- Salary: Depending on experience
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A2381-26-0018-CMC
- Job locations: Coleridge Medical Centre, Canaan Way, Ottery St. Mary, Devon, EX11 1EQ, United Kingdom
Job responsibilities
A wide range of patient facing services and administrative duties.
Full job description can be found under supporting information.
WhatsApp job alerts
Get instant WhatsApp alerts for Combined administrative role roles in Ottery St. Mary
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Care Co-Ordinator / Medical Administrator with Fuller and Forbes Healthcare Group in Ottery St. Mary, England. It is listed as a Combined administrative role role. The advertised salary is Negotiable. The contract type is Permanent. The application deadline is 29 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.