Cardiology Investigations Administrator Support

Job overview

This is an exciting time to join the Cardiology Department at Epsom and St. Helier University Hospitals NHS Trust.

The Cardiology Investigations Unit offers a full range of Non-invasive Cardiology investigations, pacemaker implants, echocardiography and a mobile cath lab. The unit is rapidly expanding to support more Cardiologists and more Invasive services.

We are seeking a Cardiology Investigations Unit Administrator to join our busy team.

The role involves mainly reception duties, like: answering queries from patients and other departments, changing appointments, customer service, booking appointments and helping patients.

It is expected that the successful candidate will have experience of working in an NHS environment. They should be motivated, respectful, with experience of working with the public and administrative software.

For informal enquiry or visit please contact Joana Rodrigues on 0208 296 2577 or via email: joana.rodrigues1@nhs.net

Main duties of the job

• To be familiar and competent in the effective utilisation of the computerised Patient Administration System (Cerner system and ERS) e.g., registering patients, making and cancelling appointments, recording attendance’s, actioning DNA’s. Ensuring data entered is accurate and complete.
• To provide a welcoming and efficient reception service. Ensure that patients are greeted courteously, helping to achieve the smooth running of the sessions in liaison with the technical and medical staff.
• To process telephone enquiries and correspondence from patients, other hospitals, GP's and other departments within the hospital and to liaise with the technical staff where appropriate.
• To manage and ensure outcomes for all investigations in the Department are entered daily
• To understand and be fully compliant with the Trust Access Policy for elective care pathways
• To work on waiting times/lists for the wide range of cardiac investigations performed by the department

Detailed job description and main responsibilities

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.