Cardiology Clerical Officer

Job overview

An exciting opportunity has arisen for an enthusiastic and motivated Clerical Officer to join the Cardiology Department. The successful candidate will provide comprehensive administrative support to ensure the smooth and efficient running of the service. This will include coordinating patient appointments, processing and distributing clinical results, maintaining accurate and up-to-date patient records, and providing a welcoming and professional reception service. The role will also involve regular communication with patients and colleagues both face-to-face and by telephone.

Working as part of the wider Cardiology team, you will contribute to the delivery of a high-quality, efficient, and patient-centred service. You will play an important role in ensuring patients receive a positive experience, while supporting the department to operate effectively and meet the needs of both patients and clinical staff.

This role would suit someone who enjoys working in a busy and varied environment, has excellent organisational and communication skills, and can remain calm, professional, and positive while managing competing priorities.

Main duties of the job

• Provide an efficient, effective and high-quality administrative and reception service within the Cardiology Department
• Act as a professional and welcoming first point of contact for patients, relatives, carers and visitors, providing appropriate non-clinical information and responding to queries sensitively and efficiently.
• Coordinate patient appointments, maintaining booking systems, databases and appointment diaries, and ensure patients receive accurate and timely appointment information.
• Make appropriate adjustments to appointments and schedules in response to clinical requirements and day-to-day service changes.
• Receive, process and distribute departmental post and correspondence, ensuring information is handled accurately, confidentially and within appropriate timescales.
• Maintain accurate, confidential and up-to-date patient records, clinical documentation and administrative information in line with information governance requirements.
• Ensure the Cardiology reception and administrative areas are safe, organised, clean and welcoming, reporting any faults, hazards or environmental concerns appropriately.
• Monitor office and departmental supplies, maintain accurate stock records, raise requisitions and support the receipt and distribution of deliveries.
• Collect, maintain and update departmental activity data, statistics and administrative records, ensuring confidentiality is maintained

Detailed job description and main responsibilities

• Provide an efficient, effective and high-quality administrative and reception service within the Cardiology Department, in accordance with NHS, Trust and departmental policies and procedures.
• Act as a professional and welcoming first point of contact for patients, relatives, carers and visitors, providing appropriate non-clinical information and responding to queries sensitively and efficiently.
• Coordinate patient appointments, maintaining booking systems, databases and appointment diaries, and ensure patients receive accurate and timely appointment information.
• Make appropriate adjustments to appointments and schedules in response to clinical requirements and day-to-day service changes.
• Receive, process and distribute departmental post and correspondence, ensuring information is handled accurately, confidentially and within appropriate timescales.
• Maintain accurate, confidential and up-to-date patient records, clinical documentation and administrative information in line with information governance requirements.
• Ensure the Cardiology reception and administrative areas are safe, organised, clean and welcoming, reporting any faults, hazards or environmental concerns appropriately.
• Monitor office and departmental supplies, maintain accurate stock records, raise requisitions and support the receipt and distribution of deliveries.
• Collect, maintain and update departmental activity data, statistics and administrative records, ensuring confidentiality is maintained.
• Work collaboratively with the wider Cardiology team to support effective patient pathways, service delivery and the continuous improvement of administrative processes.