Cardiology Administrator/ Booker

Job overview

You will be joining a friendly Team within Cardiology Diagnostics. Our Department covers 3 Hospitals and 2 community diagnostic centres and whilst your base hospital will be at the Queen Elizabeth the Queen Mother Hopsital in Margate you’ll also be working alongside our colleagues at the William Harvey and Kent and Canterbury Hospitals. There will be expectation to also rotate to our Thanet CDC site in Broadstairs and Kent & Canterbury once training has been completed.  Our Mission is to continually provide excellent customer service and care to all of our patients who attend for Diagnostic Investigations, and to be that friendly face that greats them into the department and to be understanding of their needs. If this sounds like you then we would love to hear from you.

Main duties of the job

• To appoint outpatients from GP for appropriate investigations in order of clinical need and within waiting time targets. Maintain database and generate a letter to patient. • To appoint outpatients from internal referrals for appropriate investigations in order of clinical need and within the Target wait times. Maintain database and generate a letter to patient. ▪ • Maintain a waiting list of patients waiting for investigations, who can’t be appointed straight away.
• Appoint extra clinics to help bring the waiting times down to be acceptable level.
• Upon discharge, to validate all written and electronic tracking steps.
• To alert the department co-ordinator of any missing data or poor-quality issues, which you feel require following up. • Ensure that all speciality referrals are followed up correctly and urgent referral are given priority. • Photocopying as required. • Promptly answering telephone enquiries and if necessary transferring calls to an appropriate member of staff. • Use Allscripts Patient Administration System (PAS) and Sunrise to check and update patient details as required. It is extremely important that changes of address and GP are correctly recorded. • To undertake other clerical duties as required, appropriate to the grading.

Detailed job description and main responsibilities

Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.