CAPPRO Patient Pathway Administrator

Job overview

The Pain Management Service Administrative Team is an essential pillar for the department providing support to its patients, clinicians and nursing workforce.

Patient Pathway administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The postholder’s duties and activities include, but are not limited to, providing primary administrative support to consultants, clinical staff, and all patients under their care, the use of Dragon software to produce electronic correspondence between clinical teams and patients, booking patient clinical appointments and procedures, and efficient maintenance of Patient Tracking List.

Main duties of the job

• To provide proactive, effective and efficient administrative function to departments’ stakeholders ensuring there are always effective administrative system procedures in place.
• General administration duties including record keeping, forwarding relevant communication to internal stakeholders, supporting staff with administrative queries as appropriate, arranging ad-hoc meetings and taking minutes when required
• Producing reports and ensuring they comply with Trust templates/standards and are disseminated to the relevant stakeholders
• Act as the main contact and channel of communication between users of the service, maintaining a professional but sympathetic manner
• Deal appropriately with sensitive and confidential information from the clinical team using initiative to direct suitably
• Have knowledge of all workflows in the Pain Management Service administrative team and be willing to support other administrative teams across CAPPRO

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for full details of the role, including further information to support your application.