Job overview
Provide comprehensive administrative support to the Cancer Services office in maintaining accurate records of new and existing cancer referrals. Work within the Cancer Two Week Wait office to efficiently schedule and book appointments for patients in accordance with Trust and National guidelines, while also demonstrating a target-driven approach towards the front-end of the cancer pathways. Your role will be instrumental in ensuring smooth referral management processes, supporting adherence to trust guidelines, and contributing to the achievement of cancer standards.
We are currently looking for two candidates within the TWR Department
Main duties of the job
Manage patient registrations and appointment bookings in the Two Week Rule office, ensuring timely scheduling for patients referred under the Two Week Rule for suspected cancer. This will involve mastering cancer Two Week Rule pathways for various tumour specificities, maintaining accuracy and efficiency in the registration and booking process.
The department is very busy and the post would best suit someone with good organisational, communication and prioritisation skills. Post is for 37.5 hours per week and involve working at both Epsom and St Helier as and when required basis.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person specification
Experience
Essential
- Experience of Microsoft packages, word, excel and access
Desirable
- Experience working in a hospital environment
- Use of patient information systems
Qualifications
Essential
- GCSEs or equivalent in English and Maths
- Minimum of NVQ 3 or equivalent experience
Personal Attributes
Essential
- Ability to work without close supervision
- Ability to work as part of a team
- Ability to work under pressure
- To demonstrate empathy and compassion when talking to patients over the phone
Knowledge and Skills
Essential
- Excellent communication skills
- Organisation and prioritising skills
Other relevant requirements
Essential
- Flexibility to work cross site and shift patterns
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Applying for this NHS job
This advert is for Cancer Services TWR Booking Assistant with Epsom and St Helier University Hospitals NHS Trust in Carshalton, London, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £30,630 - £32,346 Pro-rata pa inc HCAS (Outer London). The contract type is Permanent. The application deadline is 15 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (01 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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