Job requirements
Essential
12 listedRequirements the employer expects applicants to meet.
- Skills
Be able to prioritise own workload and work to deadlines
- Skills
Ability to work under pressure
- Skills
Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
- Skills
Ability to deal effectively with confrontational/challenging situations
- Knowledge
Good knowledge of computer systems and ability to transfer information accurately
- Knowledge
A good understanding of confidentiality/data protection
- Experience
Previous experience of working within a team
- Experience
Experience of working in a customer care environment
- Experience
Office experience and knowledge of administrative procedures
- Experience
Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone
- Qualifications
Numeracy
- Qualifications
Literacy
Desirable
5 listedAdditional qualities the employer would prefer.
- Knowledge
An understanding of national cancer standards
- Knowledge
Knowledge of Cancer Pathways
- Experience
Experience of working within the NHS
- Qualifications
Customer Care NVQ2
- Qualifications
ECDL
Job overview
An exciting and unique opportunity has arisen to join the Cancer Services team in an innovative position of Cancer Booking Clerk within The Northern Care Alliance NHS Group.
We are seeking motivated and enthusiastic individuals to join our team as Booking Clerks, supporting Cancer Pathways across the Northern Care Alliance This role is ideal for dynamic and flexible individuals with strong IT, administrative, and organisational skills, who can support the effective booking and coordination of patient appointments within cancer services.
The Booking Clerk will be pivotal in supporting patients to their initial first appointment to allow for early diagnostic investigations. Supporting patients with a suspected cancer to achieve a definitive diagnosis by day 28 following referral by the GP.
The Booking Clerk will be involved from the beginning of the pathway to work both directly and indirectly with both patients and their carers to assist attendance with a member of the clinical team.
Main duties of the job
Manage and coordinate patient appointment bookings across cancer pathways Communicate clearly and professionally with patients, service users, and clinicians, both by telephone and email Deal sensitively and confidently with complex or time‑critical situations Maintain accurate patient records using a range of IT systems Respond promptly to queries, changes, and service demand.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
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Applying for this NHS job
This advert is for Cancer Services Booking Clerk with Northern Care Alliance NHS Foundation Trust in Salford, England. It is listed as a Band 3 Appointments administrator role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 18 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (02 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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