Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
9 listedRequirements the employer expects applicants to meet.
- Skills and Attributes
Excellent verbal and written communication skills
- Skills and Attributes
Ability to work within a team
- Skills and Attributes
Ability to work on own initiative, within procedural guidelines
- Experience and Knowledge
Proficient in MOS packages, i.e word and excel
- Experience and Knowledge
Relevant experience of working in a call centre environment or similar background
- Aptitude and Personal Qualities
Empathetic approach
- Aptitude and Personal Qualities
Ability to work under pressure
- Aptitude and Personal Qualities
Ability to prioritise and process calls efficiently
- Education, Qualifications and Training
3 GCSE's or equivalent Grade C or above including Maths and English
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience and Knowledge
Previous NHS experience
- Experience and Knowledge
Knowledge of use of Systm1
- Education, Qualifications and Training
RSA II text processing or equivalent
Job overview
Are you looking for a job where you can make a difference?
The Community Access Point Call Centre is looking for a dynamic, enthusiastic and motivated person to join the Call Handling Team.
The Call Centre processes a large variety of telephone calls and electronic referrals for patients who require a home visit from community staff within Derbyshire and wider areas.
The right candidate should have excellent communication, organisational and IT skills, and able to work in an office environment working alongside a cohesive and dedicated Call Handling Team.
Some of the views of the Call Handling Team carrying out this rewarding role are that “the Team meet and exceed patient’s needs, expectations and requirements. Support and communicate with callers with efficiency, understanding, empathy and respect.
We are a high performance, fast-paced, high-energy patient focused Team. We have a diverse Team who are caring and supportive of each other and are looking for a vibrant, friendly and focused team member to "maintain our greatness and build on the services we provide".
Post hours: 28.5 per week. Saturday 8am-6.30pm every 8 weeks. Sunday 8am-6.30pm every 8 weeks. Monday 12pm-6pm. Tuesday - Friday 1pm-6pm.
Main duties of the job
To respond and co-ordinate calls and electronic referrals from the general public, healthcare professionals and other agencies nationally.
Ensuring timely and accurate passage of information to Community Services via the Community Access Point Call Centre using Systm1 and other computerised systems, ie Microsoft Excel.
Although previous call centre experience would be beneficial, full in-house training will be provided to support the successful applicant in fulfilling this role.
We are currently working as a hybrid model so staff have the option to flexibly work either in the office base or at home, but with the requirement to come in to the office base for meetings/training, etc, when necessary.
Detailed job description and main responsibilities
Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
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Applying for this NHS job
This advert is for Call Handler with Derbyshire Community Health Services NHS Foundation Trust in Chesterfield, England. It is listed as a Band 2 Ambulance and emergency care role. The advertised salary is £25,272 pa, pro rata. The contract type is Permanent. The application deadline is 15 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (01 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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