Call Handler - Dental

Job summary

Make a difference with every call

Are you passionate about delivering exceptional customer service and supporting people when they need help most?

We are looking for caring, confident and customer-focused individuals to join our busy and supportive Dental Services team. As a Dental Call Handler, you will play a vital role in ensuring patients receive timely access to urgent dental care across Greater Manchester, Cheshire, Warrington, Wirral and Merseyside.

As the first point of contact for patients, carers, relatives and healthcare professionals, you will provide a professional, compassionate and efficient service, helping people access the care and support they need

We currently offer permanent part-time contracts ranging from 10 to 25 hours per week.

Typical shifts include: 08:00 to 12:00, 08:00 to 13:00, 13:00 to 18:00, 18:00 to 22:00

Services operate seven days a week. Weekend working is required, although alternate weekends may be possible. Additional overtime opportunities are regularly available.

Rate of pay £13.45 to £15.27 per hour depending on shift

Please note that applicants must have the right to work in the UK. Unfortunately, we are unable to provide visa sponsorship or visa extensions for this position.

If you're looking for a rewarding role where every interaction can make a positive difference to someone's healthcare journey, we'd love to hear from you.

Interviews scheduled 29th & 30th September 2026

Main duties of the job

As a Call Handler for Mastercall Healthcare Dental Services you will be the first point of contact for healthcare professionals, patients or patient relatives/carers accessing our services.

About us

Mastercall Healthcare is an award-winning Social Enterprise with more than 30 years' experience delivering high-quality community and urgent care services.

Our mission is to provide safe, effective and patient-centred care that helps people live healthier, more independent lives. We are proud to work alongside NHS and health and social care partners to deliver innovative services that support our local communities.

At Mastercall Healthcare, we recognise the value of our people and are committed to supporting your wellbeing and career development.

Our benefits include:

• Competitive hourly rates of pay
• NHS Pension Scheme
• NHS Blue Light Card and discount schemes
• Flexible working opportunities
• Comprehensive training and ongoing development
• Career progression opportunities
• Generous annual leave entitlement
• Long service recognition awards
• Option to purchase additional annual leave
• Employee wellbeing initiatives and support programmes
• Living Wage Employer accreditation

Details

• Date posted: 03 September 2026
• Pay scheme: Other
• Salary: £13.45 to £15.27 an hour depending on time of shifts
• Contract: Permanent
• Working pattern: Part-time, Flexible working
• Reference number: B0540-26-0022
• Job locations: International House, Pepper Road, Stockport, SK7 5BW, United Kingdom

Job responsibilities

Duties and Responsibilities

This non-exclusive list of duties, which follows, represents the range of tasks which may be required to be undertaken routinely or periodically.

The role will involve:

Acting as the first point of contact for the patients, healthcare professionals and patient relatives/carers accessing the services.

Collecting and recording confidential patient information using the computerised system.

Using effective questioning skills to establish the nature of the call.

Using knowledge gained from our bespoke training to prioritise patient calls according to their clinical needs including identifying callers requiring an immediate emergency response.

Booking and confirming patient appointments.

Passing calls to relevant external agencies in accordance with internal processes.

Identifying patients who require support through language/text type services

Dealing with sensitive calls in a calm and empathetic manner.

Competently using of the telephone system to receive and transfer calls internally and to partner organisations.

Working in accordance with IG principles and within the Caldicott protocol and legislative requirements.

Maintaining an up to date of all Mastercall policies and procedures.

Upholding and promoting Dignity in Care for colleagues and patients alike

Undertaking any other duties that are within your skills and capabilities