Job requirements
Essential
5 listedRequirements the employer expects applicants to meet.
- Education & Qualifications
English and Maths GCSE or Equivalent/ Equivalent Experience
- Skills, Knowledge & Abilities
Excellent IT and keyboard skills
- Skills, Knowledge & Abilities
Effective verbal and written communication skills
- Skills, Knowledge & Abilities
Good questioning and information gathering skills
- Skills, Knowledge & Abilities
Good telephone manner and customer care skills
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience
Previous experience of working with the public sector
- Experience
Previous clerical inputting, filing, data experience including data retrieval and photocopying
- Experience
To be familiar with electronic data management systems
- Education & Qualifications
Customer service training
Job overview
Main duties of the job
The post holder will receive and process referrals for the Community Referral Hub (CRH) via a call handling system, effectively communicate with a wide range of healthcare professionals and outside callers including members of the public. The post holder will support the admin team in additional administrative duties to assist in the routine functioning of the service by processing onwards referrals to various community or council services.
Detailed job description and main responsibilities
To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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Applying for this NHS job
This advert is for Call Handler - Community Referral Hub with Wye Valley NHS Trust in Hereford, England. It is listed as a Band 2 Ambulance and emergency care role. The advertised salary is £25,272 pa pro rata. The contract type is Permanent. The application deadline is 05 Oct 2026.
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