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Job overview
Communications Hub Call Handler
52 annualised hours with availability of additional hours
Cwm Taf Morgannwg University Health Board is looking to call handlers for its Urgent Primary Care Service which operates 24/7 365 days a year based at our call centre located at Ty Elai Dinas Isaf Estate, Williamstown, Tonypandy.
The position is for 52 annualised hours with the requirement to move to contracted hours as vacant shifts become available over time.
We are looking for candidates who are able to work shifts across 24 hours a day and seven days a week including overnights.
Successful applicants will also need to undertake some shifts on bank holidays, including Christmas and Easter, as required, as the service operates 24/7, 365 days a year.
Successful applicants will need to be able to commit to a period of training over a fortnight during both day and night.
The role includes answering and processing telephone calls for the Emergency Primary Care services.
Applicants will need to be IT literate with good keyboard skills and confident in learning several new IT systems. Ideally, applicants will have some experience handling calls or regularly communicating with the public over the phone.
Main duties of the job
We want to hear from people who are flexible and feel they can meet the challenge of working within this dynamic environment.
For an informal discussion, please contact Martine Randall on 01443 444078.
To receive and process calls for the urgent primary care services, communicating with members of the public and healthcare professionals.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
For an informal discussion, contact Martine Randall on 01443 444078.
Applying for this NHS job
This advert is for Call Handler, Communications Hub with Cwm Taf Morgannwg University Health Board in Cardiff, Cardiff, Wales. It is listed as a Band 2 Administrative and IT role. The advertised salary is £26,300 per annum pro rata. The contract type is Permanent. The application deadline is 26 May 2026.
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