Business Support Officer

Job overview

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• Midlands Partnership University NHS Foundation Trust
• North Staffordshire Combined Healthcare NHS Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

Our perinatal and maternal mental health services have developed significantly over recent years with considerable focus on the expansion of the workforce to work towards the Long Term Plan ambitions.

The Business Support Officer provides a pivotal role in delivering professional, efficient, and comprehensive business, governance, and project support to the Service Manager, Clinical and Team Leaders across the three Perinatal and Maternal Mental Health Services within the Children and Families Care Group at Midlands Partnership University NHS Foundation Trust.

This is a full-time position (37.5 hours) but we will consider requests for part-time working (minimum 0.8wte).  There will be a mixture of hybrid working as well as, travel across Staffordshire and Shropshire.

Main duties of the job

To establish and maintain a business support infrastructure necessary to assist the Service Manager, Operational and Clinical Leads in meeting the Trusts objectives and targets. This will include the development of systems and processes to monitor performance against the Trust’s Key Performance Indicators.

To analyse reports and extract data from all report formats for all Key Performance Indicators (Quantity & Quality) and feed this back to Service Manager, Operational and Clinical Lead in a format that can be used within Services/Teams for planning and supervision purposes.

Required to have the authority/ability to approach individual clinicians and highlight performance issues and request action.  To escalate poor performance/compliance as necessary via the Operational and Clinical Leads with a requirement to further escalate if deemed necessary via Service Manager.

To work with Corporate Services to identify areas of under-recording of clinical activity and work within the Services/Teams to improve recording and data quality.

Detailed job description and main responsibilities

• This role is not eligible for visa sponsorship. If it identified that you require sponsorship to undertake this role your application may be withdrawn.
• Request information / activity reports that are required on behalf of the Performance Manager, Operational and Clinical Lead including care co-ordination, care cluster, data timeliness, contract monitoring reports, waiting times, cancelled clinics etc.
• Provide a central point of contact to respond to/resolve any queries on behalf of Performance Manager, Operational and Clinical Leads where appropriate in relation to all Key Performance Indicators.
• Attend and participate in the weekly Perinatal MDTs, updating the clinical system as necessary and sending letters, emails and other information as required.
• Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services/Teams as required.
• Responsible for liaising with Corporate / Support Services to obtain data / performance reports e.g.

activity reports, workforce and business data, financial information.

• Provide regular monthly Service/Team updates as required to Service Manager, Operational and Clinical Leads.
• To attend regular supervision with line manager.
• To provide leadership support to the Admin Hub if required in the absence of the Admin Team Lead.
• Undertake 1:1 supervision sessions with identified staff.
• Provide and maintain the appraisal process for identified staff. To make sure that training needs are highlighted and followed-up.
• Attend and participate in BSO Meetings inclusive of chairing and note taking on a rotational basis.
• Support and participate in Business Meetings held on a monthly basis within the clinical teams.
• Be accessible wherever possible at all times within core working hours.
• Requirement to travel between Trust sites across a wide geographical area within Shropshire, Telford & Wrekin, Stafford and South Staffordshire, as deemed necessary to ensure consistency and equity of provision of services.