Business Support Assistant - Finance

Job overview

An exciting opportunity has arisen within the North East and North Cumbria Integrated Care Board's Corporate Services Team. We are looking for an organised, adaptable and enthusiastic Business Support Assistant to provide an effective and efficient administrative service within the organisation; aligned to the finance team. This is a varied role in which you will help ensure the smooth running of the service by working collaboratively with colleagues across the ICB and meeting deadlines within a busy and changing workload within the All Age Continuing Care Finance Team.

Applicants should have a good standard of education, including mathematics and English at GCSE level or equivalent, together with an NVQ Level 2 qualification in Business Administration or equivalent business support experience. Applicants should also be comfortable using Excel for routine data entry, data correction and basic analysis, with good attention to detail and accuracy.

Main duties of the job

Provide a range of administrative support, including diary management, correspondence, printing, reception duties, room bookings and meeting or event arrangements.

Prepare and distribute meeting papers, and take clear and accurate notes or minutes.

Respond to telephone, email and in-person enquiries, take accurate messages and direct queries appropriately.

• Maintain databases, team records and electronic filing systems, ensuring information is accurate, accessible and handled confidentially.
• Check data for inconsistent information, make routine corrections.
• Carry out basic analysis of information, including totals, percentages, simple comparisons and identifying trends or exceptions.
• Produce clear routine summaries, tables and charts to support monitoring, reporting and decision-making.
• Plan and prioritise your own workload, using initiative and judgement to resolve routine issues and meet agreed timescales.
• Build effective working relationships with colleagues, healthcare organisations, stakeholders, patients, carers and members of the public.
• Support the induction and training of new team members and undertake other appropriate duties as service priorities evolve.
• The role will be supported with training, and further development is offered through the regional Boost training Platform.

Detailed job description and main responsibilities

You will be a confident communicator with strong organisational, customer service and IT skills, including a good working knowledge of Microsoft Office. You will be able to work independently within established policies and procedures, use initiative when responding to enquiries, handle confidential and sensitive information appropriately, and remain calm when priorities compete. The post will also involve regular use of Microsoft Excel to enter, maintain and check information, correct data quality issues and carry out basic analysis to support the finance team.

In addition to a rewarding role supporting services for local communities, employees can benefit from a comprehensive NHS employment package, subject to individual eligibility and the organisation’s policies.

• Generous paid annual leave: Agenda for Change employees receive annual leave plus bank holidays, with entitlement increasing through recognised NHS service.
• NHS Pension Scheme: Eligible employees can join a valuable defined benefit occupational pension scheme, supported by employer and employee contributions.
• Salary sacrifice car scheme: Eligible employees may have access to a car leasing scheme through salary sacrifice, in accordance with the scheme’s terms and organisational arrangements.