Job requirements
Essential
36 listedRequirements the employer expects applicants to meet.
- Experience
Excellent organisational skills.
- Experience
Ability to prioritise workload and adapt to change when required.
- Experience
Previous experience of working within an administrative or secretarial team.
- Experience
Experience of dealing with confidential and complex information.
- Experience
Previous experience of working in a Healthcare or Social Care administrative setting.
- Experience
Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
- Experience
Working knowledge of a range of administrative procedures including diary management and arranging appointments.
- Experience
Experience or understanding of creating electronic records, electronic filing systems.
- Experience
Electronic data base management.
- Experience
Ability to manage diverse workload whilst dealing with frequent interruptions.
- Experience
Ability to meet deadlines and to work under pressure.
- Experience
Exceptional organisational skills and ability to prioritise.
- Experience
Ability to work both independently and as part of a team.
- Experience
Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.
- Experience
Knowledge of our business and how it supports patient care.
- Qualifications
Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
- Qualifications
GCSE English or equivalent.
- Qualifications
Evidence of continuing professional and personal development.
- Qualifications
ICDL (International Computer Driving License), or equivalent experience.
- Skills & Abilities
Excellent interpersonal and communication skills both written and verbal.
- Skills & Abilities
Able to deal confidentially and tactfully with people at all levels.
- Skills & Abilities
Ability to take and convey clear messages.
- Skills & Abilities
Experience in dealing with people in distress in a calm and confident manner.
- Skills & Abilities
Ability to recognise when other communication aids may be needed.
- Skills & Abilities
Willingness to embrace new ways of working/changes.
- Skills & Abilities
Understanding and respect of confidentiality in the workplace
- Skills & Abilities
Ability to work under pressure.
- Skills & Abilities
Able to plan, organise, prioritise, coordinate and work flexibly.
- Skills & Abilities
Ability to exercise initiative operating within procedural guidelines.
- Skills & Abilities
Ability to work without direct supervision on a day to day basis. Attention to detail/quality.
- Skills & Abilities
Able to deal with difficult situations.
- Skills & Abilities
Effective organisational skills. Prioritise own tasks, exercising a degree of independence, initiative and judgement without direct supervision
- Skills & Abilities
Plan and prioritise own workload, ability to meet deadlines and work under pressure.
- Skills & Abilities
Ability to recognise and manage challenging situations in a calm and professional manner.
- Skills & Abilities
Adaptable in continuous change and able to learn quickly.
- Skills & Abilities
Positive attitude towards mental ill health and disability.
Desirable
3 listedAdditional qualities the employer would prefer.
- Experience
Ability to take accurate formal and informal minutes.
- Experience
Demonstrate good numeracy and literacy skills.
- Skills & Abilities
Advanced keyboard skills.
Job summary
We are looking to recruit a Business Support Administrator into the Teignbridge TALKWORKS Team. We are a large and high performing NHS Talking Therapies Service.
We are looking for an enthusiastic team player who is friendly, empathic, with a good sense of humour and a commitment to our local services.The team covers a large geographical area and we strive to maintain a strong and healthy team culture.
We need the post holder to be able to work at Sherborne House 25.5 hours a week, with the possibility of one of the days working from home. Two days a week will be focused on the day to day running of the building with the additional time to be working alongside the Talkworks Admin team.
The post holder will need a good telephone manner, because the role involves responding to clients phoning into the service, and processing referrals, and making calls to clients. The role also requires the accurate entry of confidential and sensitive data into clinical record systems.
The role requires a high degree of organisational skills and excellent working knowledge of administrative systems.
Main duties of the job
- Processing incoming referrals to TALKWORKS
- Covering the reception at Sherborne House
- Answering incoming calls from patients and professionals
- Booking, cancelling and amending appointments
- Liaising with the local and wider TALKWORKS teams
- The running of the building including liaising with estates and the building landlord
- Ensuring Business Continuity Plans etc. are up to date
- Working collaboratively with clinicians
- General office admin tasks
- Acting as First Aider and Fire Warden
- Site induction for new members of staff
- Contributing to team meetings and events
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Details
- Date posted: 14 October 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year pro rata (25.5 hours per week)
- Contract: Permanent
- Working pattern: Part-time, Flexible working, Compressed hours
- Reference number: C9369-26-0812
- Job locations: Sherborne House, Kingsteignton Road, Newton Abbot, Devon, TQ12 2PF, United Kingdom
Job responsibilities
Please refer to the job description attached to this advert which will provide further information on this role.
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Applying for this NHS job
This advert is for Business Support Administrator with Devon Partnership NHS Trust in Dawlish, England. It is listed as a Band 3 Team administrator role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 28 Oct 2026.
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