Business Support Administrator

Job overview

We are looking for a motivated, organised and customer‑focused Business Support Administrator to join our Estates & Facilities Business Support team. You will be based at Nevill Hall Hospital in Abergavenny providing a professional front‑of‑house and administrative service to the Estates & Facilities division.

Are you organised, friendly, and passionate about providing excellent support within a busy healthcare environment?

In this varied and rewarding role, you will act as a key point of contact for patients, staff, visitors and external agencies. You will support the smooth running of essential administrative function that keep our hospital sites operating efficiently.

This is a fantastic opportunity for someone who enjoys variety, working with people, and playing a key role in keeping our services running smoothly every day.

You will be part of a supportive team committed to delivering a high‑quality service to patients and colleagues across the Health Board.

The hours are 37.5 per week to be worked 9:00 - 5:00pm, Monday to Friday.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Key Responsibilities

In this role, you will:

• Welcome, direct and support patients, visitors and staff in a professional and friendly manner.
• Use Health Board systems to check patients in, issue follow‑up appointments, and print outcome letters.
• Handle telephone and face‑to‑face enquiries, providing accurate information or redirecting as appropriate
• Use Microsoft packages such as outlook, word and excel to input and update information
• Provide general administrative support including photocopying, scanning, filing and daily record‑keeping.
• Manage incoming and outgoing mail, ensuring correct franking, sorting and distribution.
• Maintain room booking diaries and support use of ESR, Health Roster, Datix and other internal systems.
• Support new staff through on the‑job training.
• Undertake daily cash handling tasks including counting, recording and securing monies following Standard Operating Procedures.
• Collect, reconcile and bank retail takings and petty cash.
• Manage patient property, including secure storage of valuables and processing petty cash reimbursements.
• Complete cash and deposit sheets and liaise with the ABUHB Treasury team
• Report maintenance issues to Estates or contractors.
• Ensure keys, lost property and patient items are securely recorded and managed.
• Support service improvements by contributing ideas and helping implement changes.
• Take an active role in maintaining a high‑quality, patient‑focused service.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are desirable