Business Support Administrator CPMS

Job summary

We are seeking a highly motivated and committed administrator, who has excellent attention to detail, strong communication skills and a willingness to learn You will be part of a skill mixed team, working to build on good performance in order to maximise the contribution of the Community Paediatric Medical Service.

The successful applicant will need to have good time management skills, be self- motivated with a positive attitude. In addition to these skills all administrators need to be customer focused, have an excellent telephone manner and proven IT skills, knowledge of SystmOne and the e-Referrals Service would be an advantage and have experience in using Microsoft programmes, such as Excel, Word and Outlook

The Community Paediatric Team look after children in and out of the Southampton and New Forest areas. You will need to ensure the smooth running of the Paediatric clinics, working closely with the Paediatricians and HealthCare Professionals/outside agencies

If you are enthusiastic, highly motivated, organised, and able to work well within a team as well as independently we would love to hear from you.

If you are looking for a new challenge and want to help make a positive difference for our children, then we look forward to receiving your completed application form.

For further information about the post or for an informal discussion please call Becci Harrower Business Support Team Lead on 0300 123 6661.

Main duties of the job

Proof reading and formatting clinical letters, assessments, reports. Paying close attention to detail, making corrections where necessary and highlighting queries, following service SOPs. This involves full focused attention for prolonged periods of time.

Manage appointment bookings, updating electronic record system and sending appointment letters following Trust guidelines and targets.

Use & accurately populate the electronic record system (Systm One) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures & Record Keeping Policy

Follow agreed processes for dealing with emails on Outlook and nhs.net, on a regular basis prioritising urgency & importance, signposting/dealing with queries (often sensitive) regarding issues arising

Attend & participate in team/other meetings, ensuring any actions are completed by the required date & take minutes if requested

Provide cover & support during times of absence for the core functioning of the admin team

Offer guidance & training of Band 2 or new staff as required

Maintain current office policies & procedures, be actively involved in their development

Provide admin support to the Admin Supervisor to set up & review administration systems/processes as deemed appropriate

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Details

• Date posted: 21 October 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year Please note for part time hours the salary will be pro rata
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 348-CFS-12811
• Job locations: Adelaide Health Centre, Western Community Centre, William Macleod Way, Southampton, Hampshire, SO16 4XE, United Kingdom

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.