Business and Performance Manager

Job overview

Turn insight into action and help shape the future of community healthcare. Hertfordshire Community NHS Trust is seeking an accomplished and forward-thinking Business & Performance Manager to join our Business Information, Performance & Contracts team. In this newly created role, you will help strengthen operational assurance, support service improvement and give leaders the insight they need to make confident decisions for patients and communities.

You will bring curiosity, sound judgement and the confidence to connect people, information and priorities. With a pioneering mindset, you will see the story behind the data and turn insight into practical action. You will also build trusted relationships, actively including and empowering others and treating everyone with fairness, respect and dignity.

In return, you will join a caring, inclusive and ambitious Trust where your expertise will be valued and visible from day one. You will have the opportunity to shape a new post, contribute to pioneering service developments and work with experienced colleagues committed to personalised, effective and high-quality community care.

The successful candidate for this position would be expected to be in the office 2 days a week on average.

If you are ready to use your expertise to create better conversations, stronger decisions and meaningful improvement, we would love to hear from you.

Main duties of the job

The role will provide high-level business and performance support across the Trust, bringing together insight, governance and practical action to strengthen operational delivery. Working with service leaders, analysts and partners, you will coordinate assurance activity, identify emerging risks and opportunities, and ensure complex information is translated into clear priorities and decisions.

• Lead the preparation and coordination of operational assurance activity, ensuring leaders receive accurate, timely and meaningful information.
• Work in partnership with operational teams and analytical colleagues to improve performance, governance and service planning.
• Support priority programmes and service developments, using evidence to track progress, resolve issues and maintain momentum.
• Interpret complex data, test its reliability and present a clear, balanced narrative for senior audiences.
• Build trusted relationships across organisational boundaries and communicate with confidence, diplomacy and credibility.
• Manage competing priorities with autonomy, sound judgement, resilience and close attention to detail.
• Bring strong business management, analytical and problem-solving skills, alongside a commitment to Caring, Pioneering and Inclusive ways of working.

*Proposed interview date: 29th October 2026*

Detailed job description and main responsibilities

Responsibilities/Accountabilities:

• Arrange and administer monthly Operational Assurance and Support meetings, ensuring all necessary information is collated for effective governance, and that appropriate information and escalations are shared with the Executive Assurance and Support meetings.
• Support operations with general business management requirements, acting as a key contact for business processes.
• Lead and support priority service areas, including Hospital at Home and other identified initiatives.
• Collaborate closely with the Operational Business Partner – Data Analyst (Band 7) to ensure integrated business and performance management.
• Communicate and interact with a wide range of stakeholders, including senior managers, service leads, and external partners.
• Manage the administration and coordination of business information to support decision-making.
• Accountable for the accuracy and timeliness of information provided for governance and operational meetings.
• Participate in policy/service development and improvement activities as required.
• May hold delegated responsibility for budgets or resources, depending on service needs.
• Ensure high standards of patient/customer care in all business management activities.
• Operate with a degree of autonomy, under the management of the Head of Business Information and Performance.
• Maintain resilience and professionalism in a role that may require high levels of mental and emotional effort, including dealing with unpredictable situations and occasionally distressing or demanding elements
• Undertake regular audits on data to ensure that reports are accurate

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.