Booking Coordinator

Job overview

Please Note: We are unable to provide sponsorship for this position

Do you thrive in a fast-paced or customer service environment? Are you confident handling high volumes of calls while delivering excellent customer care? If so, we’d love to hear from you.

We’re looking for a Booking Coordinator to join our busy and friendly Central Booking Team. In this role, you’ll provide a professional and efficient booking service for patients and clinical teams, ensuring every patient receives a positive experience.

Using multiple IT systems (including ERS and Lorenzo – training provided), you’ll manage patient referrals and appointment bookings, helping guide patients through their care pathway from initial referral to follow-up appointments or surgery.

Working Hours

• Monday – Thursday: 08:00 – 18:00
• Friday: 08:00 – 17:30

Join a supportive, team-focused department where colleagues work together to deliver an outstanding service for patients.

Main duties of the job

This role is ideal for someone who:

• Has experience in a busy call centre, customer care, or high-volume administrative environment
• Is confident handling calls and communicating clearly with patients and colleagues
• Can prioritise tasks and meet deadlines in a fast-moving team
• Works well both independently and as part of a supportive team

Please see attached Job description and person specification for full details of roles and responsibilities.

Detailed job description and main responsibilities

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.