Job requirements
Essential
13 listedRequirements the employer expects applicants to meet.
- Experience
Experience of dealing with members of the public
- Experience
Previous experience in a high-level customer service environment
- Experience
Experience of working within an environment where telephony standards are agreed and delivered to a high standard.
- Experience
Working as part of a team
- Qualifications
Maths and English GCSE level or equivalent / Equivalent experience
- SKILLS & KNOWLEDGE
Accuracy & Attention to Detail
- SKILLS & KNOWLEDGE
Excellent communication skills (written, verbal & telephone)
- SKILLS & KNOWLEDGE
Excellent telephone manner & interpersonal skills/customer service skills
- SKILLS & KNOWLEDGE
Appreciate the needs of patients, carers, and healthcare staff.
- SKILLS & KNOWLEDGE
Able to react to unpredictable issues; re-prioritising own workload.
- SKILLS & KNOWLEDGE
Excellent IT skills for regular use of computer systems/IT Skills
- SKILLS & KNOWLEDGE
Understanding of Confidentiality.
- SKILLS & KNOWLEDGE
Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
Desirable
8 listedAdditional qualities the employer would prefer.
- Experience
Previous experience of booking appointments
- Experience
NHS Background.
- Qualifications
ECDL/NVQ Administration
- SKILLS & KNOWLEDGE
Competent in the use of Microsoft Office.
- SKILLS & KNOWLEDGE
Competent use of the Patient Administration System or similar.
- SKILLS & KNOWLEDGE
Knowledge of E-Referrals.
- SKILLS & KNOWLEDGE
Knowledge of Patient Administration Systems.
- SKILLS & KNOWLEDGE
Knowledge of RTT (referral to treatment) targets
Job overview
Booking Clerk - Band 2 - Permanent
1 x 37.5 hours per week
We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Central Booking Office for the Trust.
The Central Booking Office Clerk post will currently require cover of shifts between 8.30am and 6pm Monday to Friday, booking and scheduling within the department, and supporting the service as part of the call centre rota.
The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work.
Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.
Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.
We look forward to you joining our friendly and supportive team at Central Booking Office. Please note that this vacancy may close early if sufficient applications are received.
Main duties of the job
Responsible for providing an efficient and high-quality service to support the Central Booking Office in the management of outpatient appointments and referrals whilst maintaining a high level of accuracy and confidentiality at all times.
The post holder will be responsible to support the call centre, answering calls and queries from our patients, to ensure a pleasant patient experience and to meet the KPIs targets.
Detailed job description and main responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
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Applying for this NHS job
This advert is for Booking Clerk with Tameside and Glossop Integrated Care NHS Foundation Trust in Ashton-under-Lyne, England. It is listed as a Band 2 Appointments administrator role. The advertised salary is £24,169 Pro-rata per annum. The contract type is Permanent. The application deadline is 29 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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