Booking Assistant

Job summary

We are seeking an enthusiastic and motivated full-time Booking Assistant to join our Clinical Administration Booking Team based at the Administration Hub in Huntingdon. This is an excellent opportunity for someone who enjoys a varied role, works well in a busy environment, and is committed to delivering an excellent patient experience. As a key member of the team, you will play an important role in supporting patients throughout their healthcare journey. The successful candidate will be responsible for booking outpatient appointments and inpatient admissions, handling a high volume of telephone calls, and accurately recording information across multiple IT systems. You will work closely with patients, clinical teams, and colleagues across the organisation to ensure appointments are arranged efficiently and within required timescales. We are looking for someone with excellent communication skills, strong attention to detail, accurate data entry skills, and a professional, patient-focused approach. You should be able to remain calm under pressure, manage competing priorities, and work effectively both independently and as part of a team.

Main duties of the job

*Delivering a high-quality, patient-focused administrative service.

*Booking outpatient appointments and inpatient admissions.

*Managing patient enquiries by telephone and email.

*Maintaining accurate patient records across multiple systems.

*Escalating concerns and potential issues to the Team Leader as appropriate.

*Supporting the smooth running of a centralised booking service.

Full training and support will be provided to help you develop and succeed in the role.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour: https://royalpapworth.nhs.uk/virtual-tour

Details

• Date posted: 06 October 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 to £25,272 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 175-2627-2025
• Job locations: Kingfisher House, Huntingdon, Kingfisher Way, Hinchingbrooke Business Park, Huntingdon, Cambridge, PE29 6FH, United Kingdom

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.