Job requirements
Essential
29 listedRequirements the employer expects applicants to meet.
- Customer Service
Provide a high standard of customer service and care to donors post donation
- Customer Service
Expectations of high customer service including dealing with complaints
- Health and Safety
Follow health and safety policies, risk assessments and safe systems of work
- Health and Safety
Use appropriate infection control procedures and maintain work areas in each donation environment so that they are clean, safe and free from hazards
- Health and Safety
Assist donors and colleagues in adopting sound infection control measures
- Health and Safety
Identify report and manage potential risks in relation to donor safety, blood safety, staff safety and working/session environment
- Health and Safety
Know the health and safety policies and procedures within the workplace, including fire procedures
- Health and Safety
Maintain documentation and monitor and maintain equipment within your area of responsibility
- Health and Safety
Use the computer and other equipment safely
- Health and Safety
Maintain health, safety and security in session areas, taking steps to safeguard donor's belongings, and NHSBT equipment
- Health and Safety
Monitor and maintain health, safety and security in session areas
- Session Management
Maintain session consumables e.g. refreshments and clinical stock appropriately and securely
- Session Management
Prepare and distribute refreshments to donors
- Session Management
Make donor appointments using session computer
- Communication Skills
Communicate effectively with donors, the public and staff
- Communication Skills
Recognising when issues/events need to be referred
- Education and Training
Specific Team Assistant induction
- Education and Training
Adverse Events training
- Education and Training
On the job training to achieve proficiency as a Team Assistant
- Clinical and Quality Compliance
Work in accordance with national clinical and quality guidelines including guidelines from the Medicines and Healthcare products Regulatory Agency (MHRA)
- Clinical and Quality Compliance
Work in accordance with pharmaceutical Good Manufacturing Practice (GMP) regulations
- Clinical and Quality Compliance
Work in accordance with European clinical guidelines
- Clinical and Quality Compliance
Follow collection instructions and technical clinical instructions
- Confidentiality and Data Protection
Ensure information concerning donors, customers and other members of staff is treated as confidential
- Child and Vulnerable Adult Protection
Be aware of statutory child health and vulnerable adult procedures
- Child and Vulnerable Adult Protection
Be aware of statutory local guidance and onward referral criteria
- Manual Handling and Physical Requirements
Undertake lifting and handling of items with and without the use of mechanical aids, in accordance with appropriate Health and Safety regulations
- Manual Handling and Physical Requirements
Frequent requirement for sitting or standing for a substantial period of time
- Manual Handling and Physical Requirements
Daily necessity to load/unload, assemble and dismantle equipment, including heavy objects
Desirable
Not listed in the available specification.
Job summary
This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.
Job Summary
It takes all types of people to help save and improve lives. As a Blood Donation Team Assistant, youll play an important part in delivering a positive experience for our donors and supporting our donation teams across a variety of session locations.
Youll help care for donors after they have donated, prepare refreshments, make appointments and maintain accurate records, while helping to ensure sessions run safely and efficiently.
This is a rewarding opportunity to contribute to a service that makes a real difference every day.
Youll receive full training and ongoing support to develop new skills in a team environment where caring for donors, maintaining quality standards and delivering excellent customer service are at the heart of everything we do.
Main duties of the job
Make a meaningful contribution to the donor experience by providing excellent care and customer service in the post donation recovery area.
Support donors throughout their visit by preparing and distributing refreshments and maintaining close observation following donation.
The role will require you to be available on a bank to work variable hours and days, including evening shifts, weekends and bank holidays with appropriate notice.
Blood collection takes place in a variety of locations, requiring you to undertake journeys in our vehicles or in your own vehicle for up to 2 hours.
You will be required to load, unload, assemble and dismantle equipment on a daily basis including heavy objects of up to 13 kgs.
Help create a safe environment for donors, colleagues and visitors by maintaining high standards of health, safety and infection control.
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.
Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Details
- Date posted: 17 September 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £12.92 an hour
- Contract: Bank
- Working pattern: Part-time, Flexible working
- Reference number: 009347
- Job locations: NHSBT, Wolverhampton Team, Wolverhampton, West Midlands, WV3 0SR, United Kingdom
Job responsibilities
What we offer:
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endevour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
- Read about our application process
- Learn more about our culture at NHSBT
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Next steps
This vacancy will close at 23:59 on Thursday 24th September 2026.
The assessment process for this role will include: a single interview and a session visit. Interviews are anticipated to be held on w/c 5th October 2026 – subject to confirmation.
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Applying for this NHS job
This advert is for Blood Donation Team Assistant (Bank) with NHS Blood and Transplant in Wolverhampton, England. It is listed as a Band 2 Assistant role. The advertised salary is £12.92. The contract type is Bank. The application deadline is 24 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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