BHSCT - Business Support Officer - Band 5

Job details

• Branch: Belfast HSCT
• Location: ELLIOT DYNES
• Directorate: Nursing & User Experience
• Salary: Band 5 (£31,049 - £37,796)
• Contract Type: Permanent
• Opening Date: 01/10/26
• Closes: Thu, 15 October 2026 @ 4:30 PM
• Interview Dates: TBC

Notes

We accept online applications only. A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026 Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week. Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

JOB TITLE

Business Support Officer

BAND

5

DIRECTORATE

Nursing and User Experience

LOCATION

Elliott Dynes - RGH

REPORTS TO

ACCOUNTABLE TO

Band 6 Business Support Officer

Senior Manager Planning, Performance &

Governance

Job Summary

The Business Support Officer will support the Business Support Manager in the development, implementation and management of a robust administrative and business support management function to support the Director, Co-Directors, Senior Managers and Service Managers of Nursing & User Experience Directorate.

The Business Support Officer will be responsible and accountable for ensuring the range of business support functions within their remit are fully integrated as appropriate across the Nursing & User Experience Directorate in support of the Directorate’s management plan.

The Business Support Officer will provide Directorate wide support through the provision and maintenance of a range of business support functions, which support the delivery of high quality services and secure high standards of performance through the setting of targets, key performance indicators and monitoring arrangements.

The Business Support Officer will contribute at an appropriate level to the strategic direction of Nursing & User Experience Directorate including the implementation of Trust policy.

This postholder will ensure that effective processes are in place and maintained to support development of IT systems, procurement and recruitment within the directorate.

Key Duties & Responsibilities

SETTING DIRECTION

The postholder will contribute to the development of business support strategies, objectives and policies as a member of the Planning, Performance & Governance team in support of the Nursing & User Experience Directorate’s management plan and the Trust’s vision and corporate management plans

Support the tracking and reporting of progress in relation to ongoing optimization of digital systems as utilised within PCSS services

Represent the department in collaborative working groups

Carry out quality auditing in line with the required frequency set out in audit schedules. To audit to agreed standards using proformas and IT systems, notifying the appropriate manager of any performance deficiencies

SERVICE DELIVERY

5. To be responsible for the provision and management of a range of business support functions which assist the Directorate’s senior management team in the delivery of the management plan and objectives

6. To assist the Business Support Manager with the development, implementation and maintenance of appropriate service planning and performance structures and arrangements within Nursing & User Experience Directorate ensuring the involvement of key stakeholders

7. To set and agree team objectives which support the Directorate’s senior management team to deliver high quality standards of services reflective of regulatory standards, legislative requirements, codes of practice, or technical guidance as applicable to central nursing and support services

8. The post holder will contribute to the establishment, implementation and maintenance of the Trust’s Performance Management Framework for the Nursing & User Experience Directorate

9. Monitor key performance indicators in collaboration with Support Services Managers and provide robust and reliable information

10. To be managerially responsible and accountable for the business support functions provided within the postholder’s span of control

SERVICE DEVELOPMENT

11. The postholder will support the development, implementation and maintenance of a range of business support functions, systems, practices, procedures and arrangements in the Nursing & User Experience Directorate

12. To identify, within the postholder’s span of control, opportunities for improvements within existing resources; implement appropriate remedial action and evaluate the impact

13. To support and where appropriate coordinate service improvement initiatives and projects within the Nursing & User Experience Directorate

14. The postholder will be responsible for providing effective and efficient administrative and secretarial arrangements for the Directorate

GOVERNANCE, SAFETY AND EXCELLENCE

15. To provide support in ensuring high standards of governance within the service planning and performance management function within the Directorate

16. To establish, implement and maintain appropriate systems, procedures, processes and control mechanisms which support and ensure compliance with corporate governance arrangements and the Trust’s Assurance Framework

17. To investigate and resolve complaints directly related to the postholder’s span of control in accordance with the Trust’s Complaints Procedure and local arrangements

18. To support quality initiatives as appropriate in support of the Directorate’s senior management team

COLLABORATIVE WORKING

19. To work in collaboration with all relevant stakeholders both internal and external to the organisation on matters relating to the postholder’s area of responsibility and in support of the Directorate’s senior management team for the effective running of services across the Nursing & User Experience Directorate

20. To liaise with other corporate functions on planning and performance and other general management issues relevant to Nursing & User Experience

21. To provide support to the Directorate’s Senior Managers and Support Services Managers in areas relating to planning, performance and innovation

22. To provide advice within the Trust on matters relevant to the postholder’s span of control and in support of the Directorate’s senior management team

23. To develop effective relationships with trade union representatives in pursuit of modern partnership working and harmonious industrial relations as appropriate

COMMUNICATION & INFORMATION MANAGEMENT

24.To promote and maintain communication channels within the team to ensure Trust values, policies and procedures etc. are effectively communicated to support and/or enhance service provision

25. Ensure appropriate timely, accurate and high quality management information is available to support the production of planning and performance reports to the Directorate’s senior management team

26. To communicate information about projects at key milestone stages and throughout the duration of the project

FINANCIAL & BUDGETARY MANAGEMENT

27. To be accountable for the monitoring of pay and non-pay expenditure in accordance with the Trust’s Authorisation Framework in order to deliver Directorate objectives and achieve financial balance

28. To be responsible for reviewing staffing levels within the postholder’s areas of responsibility on a regular basis and ensure that where service changes occur that staffing resources/levels are reviewed and adjusted accordingly to take account of same

29. To identify cost improvement and/or opportunities for efficiency

30. To ensure that the information in relation to expenditure for the purpose of recharges and requests for additional services are completed in the appropriate manner and shared with Financial Management

31. To ensure all procurement and receipting processes are adhered to and monitored in line with the Trust Authorisation Framework

PEOPLE MANAGEMENT & DEVELOPMENT

32. To provide leadership and manage a team to ensure the effective delivery of services to meet team and Directorate objectives

33. To ensure that relevant team structures and practices support a culture of effective team working, continuous improvement and innovation

34. Maintain good staff relationships and morale amongst the staff, through effective feedback, recognition, appraisal and development

35. To ensure that department objectives are clearly communicated to staff, that staff are given clear and measurable objectives and are held accountable

36. To delegate appropriate responsibility and authority to various levels of staff within your area, as well as showing effective decision making whilst retaining responsibility and accountability for results

37. To manage capability, performance and/or conduct issues in accordance with Trust policies and procedures including management side presentations and/or panel participation at grievance and disciplinary panels

38. The post holder will promote the corporate values and culture of the organisation and demonstrate appropriate personal behaviour

39. To participate in the recruitment, selection and appointment of staff in accordance with Trust policies and procedures

40. To participate in staff development and performance review arrangements

41. To identify learning and development needs and ensure that staff receive their annual PDP/PCP and the appropriate training required

42. To monitor sickness absence and take appropriate management action when necessary in accordance with the Trust’s Attendance Protocol and other relevant Trust policies

43. To take responsibility for your own performance and take action to address identified personal development areas

44.To maintain and expedite, as appropriate, all relevant information requirements in relation to staff management via HRPTS to Human Resources and Payroll in accordance with established procedures and protocols and organisational management (OM) structures

45. To provide support to staff as required and promote the Trust’s Health and Wellbeing Strategy

General Responsibilities

Employees of the Trust are required to promote and support the mission and vision of the service for which they are responsible and:

At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.

Promote and support effective team working, fostering a culture of openness and transparency. The post holder will ensure that they take all concerns raised with them seriously and act in accordance with Belfast Trust’s Whistleblowing Policy and their professional code of conduct, where applicable.

Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them.

Comply with the Trust’s Smoke Free Policy.

Carry out their duties and responsibilities in compliance with the Health and Safety Policies and Statutory Regulations.

Adhere to Equality and Good Relations duties throughout the course of their employment.

Ensure the ongoing confidence of the public in-service provision.

Maintain high standards of personal accountability.

Comply with the HPSS Code of Conduct.

Information Governance

All employees of Belfast Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Belfast Health and Social Care Trust, including patient/client, corporate and administrative records whether paper based or electronic and also including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004, the

UK General Data Protection Regulation (UK GDPR) and the Data Protection Act

2018. Employees are required to be conversant and to comply with the Belfast Health and Social Care Trust policies on Information Governance including for example the ICT Security Policy, Data Protection Policy and Records Management Policy and to seek advice if in doubt.

Environmental Cleaning Strategy

The Trusts Environmental Cleaning Strategy recognizes the key principle that “Cleanliness matters is everyone’s responsibility, not just the cleaners” Whilst there are staff employed who are responsible for cleaning services, all Trust staff have a responsibility to ensure a clean, comfortable, safe environment for patients, clients, residents, visitors, staff and members of the general public.

Infection Prevention and Control

The Belfast Trust is committed to reducing Healthcare associated infections (HCAIs) and all staff have a part to play in making this happen. Staff must comply with all policies in relation to Infection Prevention and Control and with ongoing reduction strategies. Standard Infection Prevention and Control Precautions must be used at all times to ensure the safety of patients and staff.

This includes:-

Cleaning hands either with soap and water or a hand sanitiser at the appropriate times (WHO ‘5 moments’);

Using the correct ‘7 step’ hand hygiene technique;

Being ‘bare below the elbows’ when in a clinical environment;

Following Trust policies and the Regional Infection Control Manual (found on intranet);

Wearing the correct Personal Protective Equipment (PPE);

Ensuring correct handling and disposal of waste (including sharps) and laundry;

Ensuring all medical devices (equipment) are decontaminated appropriately

i.e. cleaned, disinfected and/or sterilised;

Ensuring compliance with High Impact Interventions.

Personal Public Involvement

Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal Public Involvement (PPI).

Please use the link below to access the PPI standards leaflet for further information.

http://www.publichealth.hscni.net/sites/default/files/PPI_leaflet.pdf

PERSONNEL SPECIFICATION

JOB TITLE Business Support Officer

BAND Band 5

DIRECTORATE Nursing & User Experience

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Experience

1. A relevant University Degree which is Business/Management related or recognised professional qualification or higher qualification AND a minimum of 1 years’ experience in paid employment working in a role involving relevant planning, performance and business support functions in a complex organisation at supervisory level.

OR

Shortlisting by

Application Form

HNC / HND or equivalent/higher qualification which is Business/Management related AND a minimum of 2 years’ experience in paid employment working in a role involving relevant planning, performance and business support functions in a complex organisation at supervisory level. OR

A minimum of 4 years’ experience in paid employment working in a role involving relevant planning, performance and business support functions in a complex organisation at supervisory level.

2. Demonstrate working knowledge and experience in the use of Microsoft Office products including Teams, Outlook, Word, Excel, PowerPoint, or equivalent.

3. Demonstrate effective planning and organisational skills with an ability to prioritise own workload.

4. Demonstrate effective communications skills

to meet the needs of the post.

5. Demonstrate working knowledge of procurement and receipting functions

Other

6. Hold a full current driving license valid for use in the UK and have access to a car on appointment.

This criterion will be waived in the case of a suitable applicant who has a disability which prohibits them from driving but who is able to organise suitable alternative arrangements in order to meet the requirements of the post in full.

6. Excellent working knowledge of HSCNI recruitment process and procedure.

All staff are expected to display the HSC Values at all times