Job requirements
Essential
13 listedRequirements the employer expects applicants to meet.
- Knowledge and Experience
An understanding of Health & Social Care services and the systems for accessing them
- Knowledge and Experience
Up to date knowledge of welfare and benefits system
- Knowledge and Experience
Flexible approach and ability to prioritise and work independently and on own initiative
- Knowledge and Experience
Have excellent communication skills, both verbal and written
- Knowledge and Experience
Ability to manage administrative requirements of the post
- Knowledge and Experience
Be able to produce statistical information for monitoring and evaluation
- Education/ qualifications
Educated to A Level /NVQ3 / National advocacy Level 3 Core Module or equivalent health qualification
- Education/ qualifications
Extensive experience of giving welfare benefits advice and information to individuals in a professional capacity
- Skills, abilities and attributes
Be able to work independently and as part of a team
- Skills, abilities and attributes
Time management/organisational skills
- Skills, abilities and attributes
Ability to use basic computing packages, e.g. MS Word, Outlook, Excel and PowerPoint
- Skills, abilities and attributes
Be able to communicate sensitively and effectively with patients, families and carers
- Skills, abilities and attributes
To build and foster good working relationships with colleague and other professionals
Desirable
Not listed in the available specification.
Job overview
An exciting opportunity has arisen at Meadow House Hospice, for an enthusiastic individual to provide benefit advice and information support for our staff, patients and their families. The role will involve close liaison with service users to explore their social needs and how we can ensure that they have equitable access and support in accessing benefits, as well as signposting them to relevant community support services.
The successful candidate will be expected to provide support, information, and representation to patients and relatives involved with specialist palliative care services in the London Boroughs of Ealing and Hounslow.
A significant element of the role will be working with hard-to-reach groups to ensure that their needs are identified and addressed.
You will need good communication and negotiation skills in advocating for patients and families, in informing them of their rights and the range of choices available to them.
Main duties of the job
To liaise with a range of external statutory, third sector and independent organisations in relation to current legislation and practice
To act as an information resource facility for benefits and practical support and to encourage uptake where appropriate
To advise other professionals of appropriate benefit entitlements for their clients and how to guide them through the relevant systems and processes
To support patients and carers in expressing views and making choice about their care, providing a service which reflects and responds to the needs and aspirations of people of different cultures, ages, and backgrounds
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Benefits, Advice & Information Worker with London North West University Healthcare NHS Trust in Harrow, England. It is listed as a Band 4 Worker role. The advertised salary is £33,262 - £36,027 Inclusive of HCAS pro rata - per annum. The contract type is Permanent. The application deadline is 14 Oct 2026.
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