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Job requirements
Essential
17 listedRequirements the employer expects applicants to meet.
- Skills
Customer care skills and the ability to deal effectively with difficult customers
- Skills
Good clear telephone manner
- Skills
The ability to communicate at all levels
- Skills
Computer literate
- Physical
Sitting for long periods of time.
- Physical
Long periods of time looking VDU screen.
- Physical
Occasional moderate physical effort required for short periods
- Physical
There is a frequent requirement for sitting in a restricted position for a proportion of the working time.
- Physical
Keyboard and telephone use for a substantial duration
- Knowledge
Sound knowledge of switchboard and reception duties
- Values and Behaviours
All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
- Values and Behaviours
All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust’s expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation
- Contractual Requirements
Require to work shift patterns, weekends and occasional nights
- Contractual Requirements
Comply to Personal Appearance Standards and Personal Protective Equipment (Staff Uniform) documents
- Contractual Requirements
Willingness to learn
- Contractual Requirements
Reliable and flexible.
- Contractual Requirements
Occasional home working.
Desirable
8 listedAdditional qualities the employer would prefer.
- Skills
Able to work unsupervised
- Skills
Able to make a decision unaided
- Training
Health & Safety Workplace Certificate.
- Training
NVQ/ Apprenticeship Level 2 in Customer Services
- Training
Undertake training in relation to NHS complaints procedure
- Training
Breakaway techniques training
- Training
Trust mandatory training
- Knowledge
Awareness of Trust polices, procedures, locations and senior staff
Job overview
We have 2 x zero hours per week working within our 24 hour busy switchboard team. This post will include working weekends and bank holidays will include enhanced pay. As this is a 24 hour switchboard you may need to cover night shifts from 8pm to 7am. The post holder will work as part of a team on the switchboard performing the operations in an efficient and courteous manner with particular emphasis on customer care.
Act as a first point of contact to Nottinghamshire Healthcare NHS Foundation Trust. Providing general non-clinical advice, information guidance or ancillary services directly to patients, Clients, relatives or carers, out of hours support for doctors and support services.
To meet the needs of a 24/7 public facing service the post holder will be required to work evening hours on both weekdays and weekends.
Main duties of the job
To work as a team member with flexible approach. The operator is responsible for the efficient performance of the switchboard duties. Aiding for patients, visitors and staff.
We are looking for self-motivated individuals who can work well on their own, and who can offer an excellent service for all users of the switchboard service
Detailed job description and main responsibilities
Operating the Trust Switchboard and providing an efficient and sympathetic approach to calls received from staff, service users and members of the public.
Often dealing with patients with complex needs and barriers to understanding.
Carrying out a range of administrative and secretarial tasks associated with the switchboard.
Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
Support of all out of hours services, such a Consultants/Managers and Tradesmen on call.
Please note that this post does not meet the pay level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa. Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Bank Switchboard Operator with Nottinghamshire Healthcare NHS Foundation Trust in Nottingham, England. It is listed as a Band 2 Switchboard operator role. The advertised salary is £12.92. The contract type is Bank. The application deadline is 28 Oct 2026.
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