Bank Switchboard Operator / Telephonist
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
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Job overview
The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) is one of the leading specialist orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for innovation. We work together as a team of over 1,600 expert members of staff to make a difference for our patients and their families.
Our latest CQC Report was published in February 2019 and saw us rated as ‘Good’ overall and ‘Outstanding’ for care.
Who we’re looking for…
Bank Switchboard Operator / Telephonist
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
To provide a high quality standard of telephonist/receptionist duties within the hospital’s switchboard department. Ensuring the highest standard of customer care to staff, patients and visitors.
The Robert Jones and Agnes Hunt maintains a register of Temporary Workers “The Bank”. Joining the Trust’s Bank does not constitute a contract of employment between the bank member and the Trust. The Trust will notify bank members when a suitable assignment arises, and members will be able to choose whether or not to accept it. The bank worker is under no obligation to accept an offer of an assignment.
Detailed job description and main responsibilities
- To operate the Switchboard System and Blick Multiotone Pager System without supervision. Answering calls within the set performance criteria.
- To be fully competent in activating the Pager System in event of cardiac arrest, medical emergency and Fire.
- To implement the Hospital Accident and Emergency Procedures when required.
- To assist hospital staff and the general public with information as and when required.
- To take necessary action in the event of alarms being activated, ie ARC blood alarms, panic alarms etc.
- To contact ‘on-call’ personnel, medical and non-medical as necessitates.
- To put forward any ideas for improving the service.
- To call Blood Bikes, Taxis when required
- To take part in a rota system, covering 24 hours, seven days a week