Bank Receptionist/Administrator

Job summary

Job title: Bank Receptionist/Administrator Location: The Potteries Surgery Salary: £12.80 per hour Hours: Bank Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

Main duties of the job

As a valued member of the Operose Health team, your key duties will include responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. You will be emailing, scanning and coding clinical correspondence, processing prescription requests, and utilising other information systems to support efficient workflow processes. The ideal candidate for this role will have reception or customer care experience, and be an excellent communicator in both spoken and written formats. Basic PC skills such as Word, Excel, and email are essential. Additionally, while previous experience of working in the NHS is welcome, it is not a mandatory requirement.

About us

Operose Health is committed to delivering quality local primary care services at scale with the mission of improving access, outcomes, and patient experience. Their goal is to empower both their patients and staff by fostering a work environment that emphasizes care, ambition, resourcefulness, and excellence. By listening with compassion, understanding, and an open mind, they aim to support individuals in achieving a healthier future. Through determination and a passion for transforming the patient experience, Operose Health aspires to redefine and revolutionize the future of primary care, continuously improving the quality of their services and striving to do and be the best for their patients.

Details

• Date posted: 14 October 2026
• Pay scheme: Other
• Salary: £12.80 an hour
• Contract: Bank
• Working pattern: Flexible working
• Reference number: 1563552185
• Job locations: Operose Health, Tilehurst, RG30 6BW, United Kingdom

Job responsibilities

Job title:Bank Receptionist/Administrator

Location:The Potteries Surgery

Salary:£12.80 per hour

Hours:Bank

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.