Job requirements
Essential
9 listedRequirements the employer expects applicants to meet.
- Experience
Proven experience of working in a face to face customer service environment with reception experience being a particular advantage
- Experience
Experience in handling sensitive and confidential information with discretion, ensuring compliance
- Experience
Experience in an administrative role, ideally within a healthcare setting (desirable)
- Experience
Excellent communication and interpersonal skills, with a compassionate and professional manner
- Experience
Strong organisational and administrative abilities, with excellent attention to detail
- Experience
Calm and empathetic approach when dealing with patients, families, and visitors
- Experience
Flexible and team-oriented, with a willingness to support wider hospice activities
- Qualifications
Demonstrable English literacy and numeracy skills equivalent to GCSE level
- Qualifications
Computer literate specifically Outlook, Sharepoint and basic Excel for data entry
Desirable
Not listed in the available specification.
Job summary
Were looking for a sensitive and empathetic Receptionist to play a fundamental role in delivering a professional reception service to all our patients, staff and visitors.
As the first point of contact for visitors, patients, and professionals, the Receptionist plays a key role in ensuring a welcoming and calm environment. This role involves managing the front desk, handling calls, supporting administrative tasks, and contributing to the smooth running of the hospice.
Main duties of the job
The ideal person for the role will:
- Provide a warm, professional welcome to all hospice visitors.
- Liaise with third-party providers (e.g., funeral directors) for patient services.
- Manage telephone calls, messages, and direct visitors appropriately.
- Handle incoming/outgoing post and deliveries.
- Provide administrative support to clinical and office teams.
- Work with volunteers and colleagues to maintain reception cover.
- Share information on services and retail products, including taking payments.
About us
At Moya Cole Hospice, theres one thing that motivates us and thats providing excellent care and support to those living with or affected by life-limiting Illnesses.
Were continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure Moya Cole is in the best shape possible for future generations.
Youll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.
Details
- Date posted: 09 October 2026
- Pay scheme: Other
- Salary: £12.96 an hour Band 2 competency framework
- Contract: Bank
- Working pattern: Flexible working
- Reference number: B0256-26-0033
- Job locations: Moya Cole Hospice, 2 Hardy Field Lane, Heald Green, Cheadle, Cheshire, SK8 3SZ, United Kingdom, Moya Cole Hospice, Meadowsweet Lane, Worsley, MANCHESTER, M28 0AB, United Kingdom
Job responsibilities
Responsibilities
- Provide a warm and professional welcome to all those arriving at the hospice
- Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.
- Ensure all those entering the hospice are authorised and security procedures are followed
- Work closely with the nursing team to coordinate patient arrivals
- Communicate with all departments regarding visitor arrivals
- Liaise with third party providers to coordinate patient services e.g. funeral directors
- Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location
- Assist in an emergency situation following directions from the Nurse in Charge
- Handle incoming and outgoing post and deliveries efficiently
- Offer administrative support to clinical and office teams
- Coordinate with volunteers and colleagues to ensure consistent reception cover
- Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR
- Provide information on services and retail products and take payments
- Contribute to process improvements to reception processes or visitor experience
- Remain calm and composed in emotionally sensitive situations
- Ensure our values are followed at all times
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Applying for this NHS job
This advert is for Bank Receptionist with Moya Cole Hospice in Cheadle, England; Manchester, England. It is listed as a Receptionist role. The advertised salary is £12.96. The contract type is Bank. The application deadline is 23 Oct 2026.
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