Bank Receptionist - Glenridding

Job summary

Cumbria Health is looking for a friendly, organised, and patient-focused individual to join our Reception Team at Glenridding Health Centre on a bank contract basis.

As the first point of contact for patients, you'll play a key role in creating a welcoming and efficient environment while supporting clinicians and the wider practice team. This is a varied role that combines reception duties, appointment management, administration, and liaison with healthcare professionals and external agencies.

What you'll do:

Welcome patients and visitors, answer calls, and book appointments. You'll handle confidential information, process mail, and update records on the clinical system. You'll also monitor the waiting area, escalate any concerns, and support general admin while helping maintain a clean, safe, and professional environment.

Closing Date: 03 November 2026

Interview Date: TBC

Please include your mobile number in your application so we can contact you if needed. We also recommend checking your spam or junk folder regularly, as our emails may occasionally be filtered there.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received

Please note that we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

The post holder will provide reception support at the Glenridding Health Centre.

This includes greeting patients, answering the telephone and booking appointments. Some general administration, data entry, equipment checks and liaison with multi-disciplinary teams.

This post is working from a small office where being a team player and willing to help where necessary is essential. All staff are expected to work to Cumbria Health Values:

Clinically Focussed: Everything every one of us does is for the patient

Responsive: We listen and we respond quickly in a patient focussed way

One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts

High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care

Growth & Sustainability: With our strong roots we will continue to thrive and grow

Communities: Connecting and engaging to meet local needs

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Details

• Date posted: 20 October 2026
• Pay scheme: Other
• Salary: £12.71 an hour
• Contract: Bank
• Working pattern: Part-time, Flexible working
• Reference number: B0554-26-0113
• Job locations: Glenridding Health Centre, Glenridding, Penrith, Cumbria, CA11 0PD, United Kingdom

Job responsibilities

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.

1. To be the first point of contact for patients arriving at the Centre.

2. Answering the telephone and booking appointments as required.

3. Processing confidential patient information to pass to Clinicians.

4. Keeping a watchful eye on patients waiting to be seen and in the case of

worsening symptoms, alerting a relevant professional.

5. Alerting Emergency Services in the event of an emergency and/or gaining help from within the centre.

6. Dealing with incoming mail; directing to duty Doctor and scanning letters onto the computer system.

7. To work autonomously, managing own workload effectively referring to line manager when necessary.

8. Ensure a clean and safe environment for practice personnel and public.

9. To adhere to all Cumbria Health Policies and Procedures

10. Participate and ensure own on-going development

11. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security

12. Undertake any other activities deemed appropriate and necessary by the organisation.