Job overview
To provide cleaning and catering services as part of a team, to office, patient and communal areas within the Trust.
To interact compassionately with patients and carers at all times. Patients have a range of mental health conditions or learning disabilities.
To show commitment to and participate in quality improvement activities.
To promote at all times a positive image of people with mental health conditions and learning disabilities.
To promote at all times a positive image of Hotel Services and the wider Trust.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
We require friendly, positive thinking, organised and motivated individuals to work as a Bank Porter/Housekeeper within the Trusts Hotel Services Team.
Porter/Housekeepers are responsible to provide and maintain cleaning and catering services as part of the Hotel Services team to office, patient and communal areas within the Trust. Ensuring a clean, safe and supportive environment for staff and patients working towards their recovery.
You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.
The post holder will be based at West Park Hospital and will be required to work shifts 6-2 14.00-22-00 and 22.00-7.00, weekends and bank holidays.
You should be highly motivated, reliable, and flexible also willing to work at short notice as there may be opportunities for extra hours.
Experience in cleaning duties and use of chemicals and equipment are essential as you will be working in a demanding environment. Catering and food service experience would be beneficial along with a passion to providing high standards of customer service.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
Person specification
Skills
Essential
- Able to follow protocols and instructions
- Able to demonstrate thoroughness and attention to detail in all tasks
- Safe, efficient and effective techniques in the following areas, producing consistently high standards: Cleaning; Deep cleaning; Use of motorised cleaning equipment e.g. floor scrubber, carpet cleaner; Use of kitchen equipment; Preparation and serving of food; Use and cleaning of regeneration ovens; Washing and ironing
- Effective verbal and written communication skills
- Time management and ability to prioritise effectively
- Breakaway techniques
Knowledge
Essential
- Knowledge of Health & Safety and COSHH
- Knowledge of National Standard of Cleanliness
- Knowledge of deep-cleaning procedures
- Knowledge of Patient-Lead Assessment of the Care Environment (PLACE)
- Good understanding of confidentiality
Experience
Essential
- Experience in portering
- Experience in use of cleaning materials and equipment
- Experience in general cleaning duties
- Experience of working or volunteering in a mental health or learning disabilities environment
Desirable
- Experience cleaning in a hospital environment
Qualifications
Essential
- Food Hygiene Certificate Level 2 (to be completed within 12 months)
- Numeracy and Literacy to level 2 ITQ Level 2
Desirable
- NVQ level 2 in Portering or Housekeeping
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Applying for this NHS job
This advert is for Bank Porter/Housekeeper with Tees, Esk and Wear Valleys NHS Foundation Trust in Darlington, North East and Yorkshire, England. It is listed as a Band 2 Estates and facilities role. The advertised salary is £25,272 pro rata, per annum. The contract type is Bank: Zero Hours. The application deadline is 07 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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