Job overview
- To lead on delivering care coordination activities for patients and to ensure patients receive appointments and are admitted for elective procedures in a timely manner, supporting the tracking of patients along their pathway and co-ordinating hospital appointments and procedures, in line with Patient Service Hub SOPs and SLAs.
Main duties of the job
- To lead on delivering care coordination activities for patients.
- To ensure patients receive appointments and are admitted for elective procedures in a timely manner. To ensure patients receive all relevant information in a timely, accurate and effective way. To be responsible for answering general patient enquiries, appointment/procedure queries. To deliver passionate and strong communication between the patient (or representative), the Patient Service Hub and other Trust, Group and Healthcare services To use Patient Service Hub information systems for the recording and reporting of clinical and performance data in accordance with the Trust’s and wider Group’s IT Strategy To monitor and action booking tasks in line with Patient Services Hub SOPs and SLAs. To escalate any issues that require escalation or oversight support to the Patient Services Supervisor and take actions as directed To proactively flag potential RTT/CWT risks to the Patient Services Supervisor and take actions as directed To work to reporting deadlines and inform Patient Service Supervisors in advance of potential problems and breaches.
To follow Patient Services Hub, wider Trust and wider Group procedures and protocols, for example the Elective Access Policy and Standard Trust Administration Guidelines (STAGS).
Detailed job description and main responsibilities
Please see full JD, overview as follows:
- Booking Patients - To support with booking patient appointments including Outpatients, Cancer/Diagnostic appointments, Elective theatre procedures. Patient Contact - To contact patients, either via telephone, SMS or letter within agreed protocols, with information relevant to their appointment, procedure or any other related subject. Communication & Relationship - To liaise with other Patient Service Hub teams and departments, as well as wider Trust/Group/Healthcare services when required. Ensuring Data Accuracy - To be proficient in the use of Patient Services Hub care coordination systems. Ensuring compliance with National and Local Protocols - To, in line with local procedures, indicate if asked/required the potential wait times for appointments/admissions.
General Office Duties - To work in accordance with Patient Service Hub SOPs and SLAs.
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Applying for this NHS job
This advert is for Bank Patient Service Advisor- Band 3 with United Lincolnshire Hospitals NHS Trust in Lincoln, Midlands, England. It is listed as a Band 3 Manager and corporate role. The advertised salary is £13.17 - £14.05 Per hour. The contract type is Bank. The application deadline is 17 Jun 2026.
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