Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
6 listedRequirements the employer expects applicants to meet.
- Experience
Experience of working as part of a team
- Skills and Attributes
Good communication skills – verbal and written, with the ability to convey information clearly and sensitively.
- Skills and Attributes
Ability to keep calm in stressful situations. Physically able to carry out the duties of the role, including lifting, assisting with mobility and performing other manual tasks
- Qualifications and Knowledge
Level 2 in care OR the ability to undertake a period of Induction and on the job training to include theoretical knowledge of care and a range of work-related procedures, for example completion of a competency-based workbook equivalent to Level 2 vocational qualification;
- Qualifications and Knowledge
The ability to understand and comply with mandatory induction standards and Code of Conduct for Health Care Support Workers in Wales
- Qualifications and Knowledge
Ability to be able to complete self-protective/breakaway training (certified/accredited) during induction
Desirable
4 listedAdditional qualities the employer would prefer.
- Experience
Previous experience working with people in a caring capacity
- Skills and Attributes
Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
- Qualifications and Knowledge
Level 2 vocational qualification in a relevant health care related subject
- Qualifications and Knowledge
Certified/accredited self-protective/breakaway training
Job overview
- Work as part of the multidisciplinary team delivering care to patients/service users experiencing mental health needs within inpatient services with support and supervision provided by a registered health care professional.
- Undertake personal care activities and tasks as delegated by a registered healthcare professional, in accordance with the HEIW All Wales Guidelines for Delegation.
- Ensure the registered healthcare professional is regularly updated on the patient’s/client’s condition and improvement/deterioration.
- Maintain high standards of cleanliness in the healthcare setting and appropriate storage of stock items
- Deliver role in accordance with Health Board/Trust Values and the Code of Conduct for HCSW’s in Wales
Main duties of the job
Undertake care as directed by the registered healthcare professional, following agreed care plans, providing information to the registered healthcare professional that will enable the monitoring and amendment of care plans.
Obtain informed consent prior to providing care, understanding the actions required if care is declined.
Demonstrate care and compassion to patients, carers and relatives to help ensure high-quality person-centered patient care is delivered at all times.
Provide personal care to patients/clients, including using the shower or bath, washing facilities, dressing, supporting oral hygiene needs, enabling patients to meet their hygiene needs, accessing, and using toilets, collecting, and disposing of bodily waste, ensuring that privacy, dignity, and security is maintained. This may involve using hoists, wheelchairs or other mobility aids.
Support people to eat and drink through choosing appropriate food and drinks and enabling them to prepare for eating and drinking, assisting them where appropriate.
Do everything possible to ensure comfort, dignity and safety of patients, clients, family and friends, and to relate with kindness and empathy to all concerned.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Bank Health Care Support Worker - PAN Mental Health with Betsi Cadwaladr University Health Board in Rhyl, Wales. It is listed as a Band 2 Healthcare support worker role. The advertised salary is £26,300 per annum pro rata. The contract type is Bank: 0 days (As and when required). The application deadline is 17 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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