Bank - Car Parking Attendant

Job overview

Managing the car parks on a day-to-day basis, thus ensuring clear access is maintained for emergency services and that infringements of the Trust's car park policy are dealt with and reported in the appropriate way. Communicate effectively with hospital personnel and all site users. Link with all site users to ensure full understanding of the parking options and restrictions. At times this will require tact and persuasion and there may be barriers to understanding or resistance to adherence. Assist with access to all hospital buildings by directing users to the most appropriate location. This assistance will range from directing a visitor to parking areas to assisting a relative bringing in an extremely sick person. To help, advise and assist staff, patients and visitors on car parking issues and way finding. Communicate with colleagues using a two-way radio Assist with day-to-day running of the car park service and respond to ad hoc requests that may compete for attention with the standard routine. To monitor all car parks and ensure enforcement of violating vehicles using a computer-based system for the issuing of Parking Charge Notices to patrol thoroughfares and car parks to ensure compliance with parking restrictions and responding to any calls. To ensure all red routes are kept clear at all times. Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.

Main duties of the job

• Managing the car parks on a day-to-day basis, in line with the Trust’s car park policy, thus ensuring clear access is maintained for emergency services and that infringements of the Trust’s car park policy are dealt with and reported in the appropriate way.
• Communicate effectively with hospital personnel and all site users ensuring that information is given and received accurately. You will be required to receive and provide work-related information orally and in writing (including work logs, site inspections, warning notices and Parking Charge Notices, e-mails, etc.). To act at all times in a manner that contributes to a positive image of the Trust, providing, as required, appropriate help, information or other assistance to all site users.
• Link with all site users (face-to-face) to ensure full understanding of the parking options and restrictions. At times this will require tact and persuasion and there may be barriers to understanding or resistance to adherence.
• Post holders are required to act on their own initiative and accept responsibility for ensuring that the quality of their work meets required quality and performance standards.

Detailed job description and main responsibilities

• Assist with access to all hospital buildings by directing users to the most appropriate location. This assistance will range from directing a visitor to parking areas to assisting a relative bringing in an extremely sick person.
• To monitor all car parks and ensure enforcement of violating vehicles using a computer-based system for the issuing of Parking Charge Notices (this includes the taking and storage of photographic evidence relating to the offence).
• To complete fault finding and basic maintenance on pay stations and any other parking equipment: this may require machine dismantling and re-assembling.
• Collect cash from the pay stations on a daily basis; top up pay stations with change and process all coin jams. Carry out technical audits on the machines to ensure all consumables are available and any stock control measures are taken.
• Continually monitor the fabric of the car park and surrounding areas in order to ensure service quality and performance.
• Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings.
• All team members are expected to contribute ideas and suggestions for improving service delivery in own work area and supporting initiatives aimed at helping to improve service delivery.
• Post holders are required to act on their own initiative and accept responsibility for ensuring that the quality of their work meets required quality and performance standards. Often working without immediate supervision, must be able to prioritise own workload and bring to management attention any issues which are adversely affecting service quality and performance.
• Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.