Bank Administrator

Job summary

An opportunity has arisen to join the Kingston and Richmond Autism Service in a bank role as an Administrator within the Neurodevelopmental Service.

Based at Hollyfield House, you will have a key role in the effective running of a busy service, with responsibilities including referral management, clinical appointments and supporting clinicians within the service.

You will also answer queries about the service and will be confident and willing to communicate with neurodivergent people by telephone and face to face, as required.

You will need to be well organised in managing clinic appointments, booking and review systems, and coordinating and sending out reports. You will be well supported and highly valued by the Autism Service and will receive regular supervision.

The successful applicant will also provide some administrative support to the Adult ADHD Service, as directed by the service leads.

Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification.

Please be aware that the closing date may be brought forward in the event of a high number of applications.

Main duties of the job

Were looking for someone who

Has strong administrative and organisational skills, with excellent attention to detail.

Can manage competing priorities and work calmly and efficiently in a busy service.

Communicates clearly, sensitively and confidently by telephone, email and face to face.

Understands the importance of confidentiality, accurate record keeping and timely information sharing.

Works well independently and as part of a multidisciplinary team.

Ideally has previous administrative experience within a neurodevelopmental, mental health or healthcare service.

The usual working hours are 9am- 5pm and will be Monday Friday and there is some flexibility on the days the hours are worked.

You will be based at Hollyfield Road in Surbiton although you will also need to be able to travel to our other sites as needed.

We encourage you to discuss your flexibility needs with us before applying or during the interview process. While we may not be able to meet every request exactly, we promise to fully consider your needs and accommodate them where possible. Please note that flexible working options may vary depending on the role.

About us

At Your Healthcare CIC, we are dedicated to delivering high-quality, patient-led health and social care services for residents in Kingston and providing specialised learning disability services in Richmond. As a Community Interest Company, we prioritise community-driven care and offer an environment that empowers you to make a real impact.

Why Choose Us?

NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change terms, NHS pension scheme, and salary sacrifice schemes

Bureaucracy-Free Environment: Implement good ideas quickly and effectively without delays

Work-Life Balance: Benefit from our Employee Assistance Programme and various staff discounts

Exceptional Staff Experience: Join a supportive workplace with positive feedback from staff and patients

Inclusive Culture: We promote equality, diversity, and inclusion, encouraging applications from all backgrounds

Impactful Community Involvement: Have a real voice in shaping care as part of our membership organization. Your ideas and contributions matter

Join Us Today

We are looking for passionate individuals who value high-quality care, inclusivity, and community engagement. Join our forward-thinking, patient-centred team. Explore our career opportunities and become part of a team that values your expertise and dedication.

We recognise that applicants may choose to use AI as part of their application process. This is permitted, however please clearly state within your application where AI has been used.

Details

• Date posted: 20 October 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £17.01 to £18.42 an hour inc HCAS
• Contract: Bank
• Working pattern: Part-time, Flexible working
• Reference number: B9811-26-0054
• Job locations: Hollyfield House, 22 Hollyfield Road, Surbiton, KT5 9AL, United Kingdom

Job responsibilities

When completing your application please refer to full Job Description - this can be found under supporting documents.