Band 8a Service Manager

Job overview

Shape the Future of Women's Health: Service Manager – Non-Elective, Emergency and Specialist Women's Services

The Service Manager role is a senior operational leadership position, providing strategic direction, visible leadership, and day-to-day management across Gynaecology and Maternity Non-Elective and Emergency Services at Queen’s Hospital, King George Hospital, and associated satellite sites. As part of the Women’s Health leadership team, you will join a dynamic and ambitious group of clinical and operational leaders dedicated to delivering outstanding care and driving continuous improvement across urgent, emergency, and specialist women's health pathways. This is an exciting opportunity to lead services that support women with acute gynaecological conditions, maternity emergencies, early pregnancy complications, and complex specialist needs, ensuring timely access to safe, high-quality, and patient-centred care. The successful candidate will provide strong, credible, and compassionate leadership within a fast-paced and complex operational environment. As a visible leader, you will foster a culture of accountability, collaboration, innovation, and continuous improvement, building strong relationships with consultants, matrons, midwives, specialist nurses, corporate teams, and external partners to ensure seamless service delivery. As Service Manager, you will be responsible for the operational performance of non-elective, emergency, and specialist services, ensuring the delivery of key quality, access, workforce, and financial objectives. You will lead service improvement and transformation programmes across urgent and emergency care pathways, supporting the development of sustainable models of care that improve patient flow, enhance patient experience, and deliver excellent clinical outcomes. Working closely with clinical leaders, you will identify opportunities to redesign pathways and implement innovative solutions that meet the growing needs of our population. Leadership is a critical component of this role. You will be expected to inspire, develop, and support multidisciplinary teams, creating an inclusive environment where staff are empowered to deliver their best. Through visible leadership, effective decision-making, and a commitment to excellence, you will drive high performance, support operational resilience, and ensure services consistently deliver safe and effective care. We are seeking a highly motivated individual with a proven track record in NHS operational management, excellent leadership and stakeholder management skills, and a passion for improving urgent, emergency, and specialist women's health services. In return, we offer a supportive and collaborative working environment, excellent opportunities for professional development, and the chance to play a pivotal role in shaping the future of women's health services at Barking, Havering and Redbridge University Hospitals NHS Trust.

Join BHRUT and help lead the delivery of exceptional Gynaecology and Maternity Non-Elective, Emergency, and Specialist Services, making a lasting difference to the lives of women and families across our communities.

Main duties of the job

Responsible for overall safe and smooth delivery of identified services as set out in the Trust business plan and national service frameworks.

Responsible for delivering relevant performance targets and metrics, including clinical outcome objectives and service line reporting.

Interpret data available within the service to report, monitor and track performance and to satisfy reporting requirements within the designated areas of responsibility.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Rachna Srivastava, Recruitment Advisor, on 01708 435000 Ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details above.