Band 8a Service Manager - Locality Hubs

Job overview

*Please note that this post will close once sufficient applicants have been received so may be closed before the advertised closing date.  Please submit your application as soon as possible *

A new and exciting opportunity has arisen for an influential leadership position to deliver clinical services operating within a Locality Hub model. The Locality Hub is seen as a key component in delivering Neighbourhood Health as per the NHS 10 Year Plan. BCHC, as the lead for the Community Care Collaborative has been influential in the 10 Year Plan, receiving national recognition for its collaborative approach across health and care sectors, making a difference to local communities and the care they receive.

Each Locality Hub: of which there are 5 designated for Birmingham, has four currently in progress to become established by the end of September 2025. East Locality Hub (Washwood Heath Health & Wellbeing Centre) has been operational for over 12 months and has established the framework for delivering Neighbourhood health across the City. The hubs core components consist of a Care Co-ordination Centre, associated Integrated Neighbourhood Teams and designated clinical pathways to provide same day emergency care to its local community, thereby preventing unnecessary admission to hospital.  This model of care is dependent on complex system data and the interpretation of this, and subsequent operational activity are core to this role.

Main duties of the job

The Service Manager for Locality hubs is a critical leadership role and will have operational oversight of services being delivered. It will play a key role in shaping and ensuring delivery of designated care services within the Locality Hub via its collaboration with Acute, Mental Health, Primary Care and Voluntary Sector partners. This truly innovative and integrated model of care is seen as a real opportunity to make a difference to its respective local community and the care they receive.

This role demands a dynamic, inclusive and engaging leader who can continue to motivate the passionate caring teams, and drive service transformation, operational performance and excellence, with workforce engagement across complex care environments. The post holder will lead on resource allocation, demand and capacity planning, performance improvement, and service development, ensuring that services are responsive to local needs and aligned with wider system priorities.

Detailed job description and main responsibilities

Key components of the role include:

• To provide strong visible, inclusive and compassionate leadership across the Locality Hub.
• Promote a culture of collaboration and effective communication across teams within the Hub and with external partners.
• To deputise for the senior leadership responsible for the locality hub. This may include current Group Manager / Deputy Director level.
• To review and improve the services, in partnership with external Partners, taking into account local and national guidelines, national NHS/government policy and guidance from the Trust.
• To ensure that effective strategies are in place for the Locality Hub and that key elements of the services within it are joined up with Locality business plans and developments.
• To lead on the demand and capacity profiling across the services within the Locality Hub, ensuring workforce plans reflect the demand profile and appropriate delivery of the required activity.
• Ensure robust performance monitoring systems are in place to track service delivery, outcomes, and quality standards.

For interested candidates, there is an offer to visit the East Locality Hub at Washwood Heath to see the Locality model in practice. If you wish to undertake a visit please contact Sharjeel Shakeel on 07525388244 and this can be arranged.

Please note BCHC are actively welcoming applications for those who may wish to consider this post on a secondment basis if the respective current employer is also supportive of this approach.

The role will offer an exciting opportunity to work with system partners all striving to work collaboratively together for the benefit of its citizens and how and where they receive high quality care.