Band 8a Information and Business Intelligence Service Manager

Job overview

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

The Information and Business Intelligence (BI) Service Manager is responsible for leading, developing and delivering high-quality information and analytics services that support operational, clinical and strategic decision-making across the Trust.

The post holder will provide strategic and operational leadership for the Trust’s information and BI function, ensuring that accurate, timely and meaningful data, dashboards and insights are available to support patient care, performance management, regulatory reporting and service improvement.

Working closely with clinical leaders, operational managers, digital teams and external partners, the role will ensure that information is trusted, well-governed and aligned with national NHS priorities, statutory reporting requirements and local business needs.

Main duties of the job

• Provide overall leadership and management of the Information and Business Intelligence service, including staff management, workload prioritisation and service development.
• Ensure the delivery of high-quality, timely and accurate information, analytics and reporting to support clinical, operational and corporate decision-making.
• Lead the development and maintenance of BI platforms, data warehouses, dashboards and performance reporting solutions.
• Act as the Trust lead for information standards, data quality, and information governance in relation to BI and reporting outputs.
• Work collaboratively with clinical, operational and corporate teams to understand information needs and translate them into effective analytical solutions.
• Ensure compliance with national NHS reporting requirements, regulatory submissions and external data returns.
• Drive continuous improvement in data quality, automation, self-service analytics and analytical capability across the organisation.
• Manage relationships with system partners (e.g. ICBs, NHSE, local providers) to support integrated reporting and population-level analytics.
• Contribute to the Trust’s digital, data and analytics strategy, ensuring alignment with national NHS priorities and best practice.
• Ensure appropriate controls, documentation and resilience are in place for critical information systems and reporting processes.

Detailed job description and main responsibilities

• Interpret and support the implementation of highly complex technical guidance and take responsibility for developing associated data/information solutions for the Trust.
• To provide expert advice, information, and support to the Director of Performance, Information and Contracting, Head of Information and Business Intelligence, Clinical Directors and other senior members of the Divisional teams.
• To oversee and manage local relationships with relevant information senior managers and colleagues within the Trust and with external suppliers to ensure the Trust data services meet requirements.
• Act as an ambassador for Information and Business Intelligence department by developing and maintaining excellent working relationships with users across the organisation to deliver high quality information and business intelligence to achieve local requirements and national targets.
• Review operational statistics and data to understand trends and issues with the data-processing, Data Quality, and Performance figures and take required actions to deliver continued service improvement.
• To establish a framework and implement the process by which business as usual, versus strategic progress versus new horizon working is managed, with clear lines and established lines of accountability and responsibility at team level.
• Use a wide range of communication skills to win hearts and minds on highly sensitive change issues, overcoming barriers to acceptance including the Trust Executive, senior staff, Unions, other stakeholders and agencies, clinical staff and in a range of forums where communication maybe difficult or contentious.
• Preparing highly complex strategic and technical Operational reports for the senior management team, Information Board, digital Steering Group, Information Governance and other Board level update reports.
• Provide Root Cause Analysis (RCA) for allocated incidents and problems; instigating emergency action, when required, liaising with other Trust Managers, as appropriate.
• Ensure that there is a proactive and comprehensive approach to Information risk management and be responsible for service continuity for own area and participate in the Information service continuity planning, mitigating risks early.
• Implement, manage and support relevant department Risks and Issues process and feed any relevant items to the relevant Trust Risk Registers.
• Ensure that the Business Intelligence team are provided with an environment and opportunities that encourage and enable them to develop within their roles.
• Ensure all documentation relating to own area is complete and fit for purpose and all releases relating to hardware, software and documentation is controlled.
• Ensure all newly implemented systems are ‘service ready’ and are fully supported by support teams and services, such as Information Services Team, where applicable.
• Participate in quality management system, undertaking audits designed to improve Information Systems and Data Services.
• Be responsible for writing and implementing policies and procedures for own work area and for developing changes to policies, in line with legislation, Trust and NHS policies and guidelines across the Trust, where appropriate.
• Contribute on behalf of Information and Business Intelligence to the development of the Trust long term strategic plan and ensure information analytics support the development of relevant plans.
• Lead in the development and maintenance of a culture of service provision and continuous improvement for own areas.
• Lead, manage and action the resolution of incidents, problems and requests in own area in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements,  policies, procedures and working practices, seeking further advice and information, when necessary.
• Develop and maintain the Service Catalogue including the service costs and review these against industry standards to ensure value-for-money
• Managing a devolved budget for area of responsibility to ensure best value for money, including yearly planning, signing off invoices and accountability for the allocated budget and achieving savings as and when required.
• Attend Senior Management Team meetings and produce updates and reports for these meetings – feedback outcomes and updates to relevant team members.
• Review the performance of the department against agreed Service Levels with customers – take appropriate action to resolve any under performance and recognise and support excellence when achieved.
• Provide support to colleagues within the organisation in the development and use of systems and protocols
• Participate in Information Governance and security as required and ensure appropriate governance and security in own area. Pro-actively participate in ensuring that Informatics services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines including General Data Protect Regulation (GDPR), Information Standards, Information Security and compliance with NHS Information Governance.
• Proficient in the use of Microsoft applications particularly Word and Excel, MS SQL Server, MS Integration Services, Business Intelligence Design Studio.
• Provide project plans, option appraisals, and business cases for strategic programmes of work in relation to the delivery of the Trust OneVision system and contractual Data Quality Improvement Plans (DQIP).
• Lead divisional information units, comprising of Business Intelligence, Information Specialists, and Information Quality Specialist staff to support the delivery of OneVision and information services throughout the Trust.
• Oversee and take responsibility for the operational delivery of Trust Statutory and Contractual returns. Including the planning and implementation of any necessary service developments.
• Operational responsibility for the implementation and development of a responsive Business Intelligence function within the Trust.
• Oversee the delivery and development of the Trust’s Clinical Coding Function to a minimum Information Governance Toolkit rating.
• Provide strategic and tactical leadership, contributing to the development of a service oriented culture and a clear vision for the whole department, communicating these items to all members of the team and support innovative thinking and approaches to achieve a constant improvement plan.
• Appoint, lead, and manage the Business Intelligence Team (permanent Trust staff, interims and consultants) and responsible for setting and maintaining professional standards ensuring strong people management within own area of responsibility including annual appraisals and the setting of clear challenging objectives related to the Trust’s goals.