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Job requirements
Essential
17 listedRequirements the employer expects applicants to meet.
- Experience
Experience of working at a senior level within a customer focused and service environment.
- Experience
Working with staff at all levels across a multidisciplinary team in a variety of environments.
- Experience
Extensive knowledge and experience of clinical applications in an NHS setting
- Experience
Have first-hand experience of the update and maintenance of system security policies for all responsible systems
- Skills and Aptitudes
Communicates complex IM&T and corporate issues to non-IM&T managers; negotiates with external organisations over service issues. e.g suppliers, NCL
- Skills and Aptitudes
Analyses complex problems relating to service issues; makes judgements regarding allocation of resource for Patient Systems work.
- Skills and Aptitudes
Plans projects which impact across the department & organisation, delivery of services for own area; contributes to medium term IM&T strategy.
- Skills and Aptitudes
Works to achieve agreed objectives and is given freedom to do this in own way working within broad professional policies; acts without reference to manager; lead specialist or departmental manager.
- Skills and Aptitudes
Requires standard keyboard skills/manipulating complex data at speed.
- Skills and Aptitudes
Assist patients and clients during incidental contact within the care environment.
- Skills and Aptitudes
Implements IM&T policies and procedures in own area; proposes changes to and redesigns local IM&T policies and procedures, which have an impact in other areas.
- Skills and Aptitudes
Occasionally participate in equipment testing / Regularly undertake equipment testing, adaptation.
- Royal Free World Class Values
Demonstrable ability to meet the Trust Values
- Education and Professional Qualifications
Knowledge of a range of IM&T areas acquired through qualification to degree or equivalent level or relevant experience.
- Education and Professional Qualifications
In depth knowledge and experience of the use of IT in healthcare.
- Education and Professional Qualifications
Specialist knowledge acquired through post graduate diploma or equivalent experience.
- Education and Professional Qualifications
Additional managerial knowledge in an IT customer focused environment
Desirable
1 listedAdditional qualities the employer would prefer.
- Education and Professional Qualifications
PRINCE 2 qualification in Project Management
Job overview
The post holder will be responsible for a discreet number of clinical systems covering services from across the Trust. They will manage daily support and supplier relationships and project manage upgrades or major functional changes ensuring services are always maintained.
The Clinical Systems Support Officer will be based at the Royal Free Hospital, Hampstead, however the post holder will be required to work across all Royal Free London sites as required. At least two days of onsite working will be expected for this role.
The role will involve a mix of independent working and supporting IT to deliver a smooth and robust service.
The Clinical Systems Support Officer will liaise with Operations Managers, clinical leads, external providers, internal staff, and clinicians throughout the Trust.
Main duties of the job
- To be responsible for the management of security and access control (RBAC), ensuring rights are routinely reviewed and applied to users where appropriate and in line with IG directives.Liaise with General Managers to discuss and agree improvements to workflows and processes and the implications of any changes to the wider Trust.
- Attend meetings with stakeholders/suppliers both internal and external (as required) To provide highly complex clinical application support to service users using most appropriate method of communication ie Teams, F2F or telephone.To be responsible for the management of security and access control (RBAC), ensuring rights are routinely reviewed and applied to users where appropriate and in line with IG directives.Liaise with General Managers to discuss and agree improvements to workflows and processes and the implications of any changes to the wider Trust.Regular liaison with other internal relevant Managers in areas such as Informatics, Coding, DQ, RTT, ensuring Patient Systems is represented in wider strategic decision making.To provide up to date and accurate reporting from departmental IT systems (as required/requested)
- Attend meetings with stakeholders/suppliers both internal and external (as required)
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
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Applying for this NHS job
This advert is for Band 7 Clinical Systems Manager with Royal Free London NHS Foundation Trust in London, England. It is listed as a Band 7 Manager role. The advertised salary is £58,133 - £65,261 per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 23 Oct 2026.
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