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Job overview
The Community Mental Health Hub Team is looking for an experienced Mental Health Practitioner (Mental Health Nurse, Occupational Therapist or Social Worker) with a keen interest in working with patients experiencing mental health difficulties. This is a full-time, duty worker post’s without caseload responsibilities. The usual hours of works are Monday to Friday 9am - 5pm.
If you enjoy problem solving and thinking on your feet, this exciting new specialist role is for you!
You will be joining a warm, friendly and highly supportive multi-disciplinary team of dedicated colleagues who work together to offer the best possible service to the people they serve. Excellent communication skills are required and an ability to liaise with all stakeholders involved; including service users, carers, third sector providers and other agencies.
Main duties of the job
To ensure mental health needs of adults with mental illness are appropriately assessed and a high level of quality care is delivered in the community. To provide support and advice to users, carers and other professionals on mental health issues.
This can include relapse prevention of mental health and wellbeing, crisis planning and other interventions that maximise the service users’ ability to resolve crises, remain at home, avoid the need for hospitalisation and also safe stepping down of patient’s ready discharge.
Detailed job description and main responsibilities
- To undertake holistic assessments of service users with mental health issues.
- To promote the work of the Community Mental Health Hub (CMHH).
- To maintain up-to-date clinical records and documentation in line with agreed local policies and procedures, NMC guidelines and CNWL policy.
- To respond to duty referrals on a daily basis and ability to prioritise urgent referrals
- To ensure that own professional practice and clinical knowledge is maintained at all times in accordance with NMC guidelines and CNWL policies and procedures
- To work in partnership with the primary care team, statutory and voluntary agencies to ensure that the appropriate care needs are met.
- To maintain patient safety, in collaboration with patients, carers and other team members
- Responsible for recognising the potential for or signs of patient harm, abuse or neglect and taking all reasonable steps to protect the patient.
- Provides clinical advice on complex issues to other members of the clinical team and staff from other disciplines.
- Undertakes urgent and priority assessments, including comprehensive risk assessments
- Responsible for decision making and coordination in a crisis situation.
- Support service users’ short term who present to the team when their Care Coordinator / Lead Professional is absent from work and the person requires an urgent response.
- To liaise with other services i.e. Police, A & E, Single Point of Access.
- Responsible for participating in the setting of quality standards and offering a consistent approach to people open within the team.
- Maintain an effective reporting standard, verbally and in writing on patient conditions.
- Support members of the team with other specialist assessments, as required for example, application of the Mental Capacity Act 2005; Knowledge of Deprivation of Liberty Safeguards, s42 Care Act regarding Safeguarding Adults and Making Safeguarding Personal.
- To maintain professional standards of care at all time
- To supervise junior staff members and to support students on placement
- Undertake and maintain all essential training to role.
Person specification
Other
Essential
- Potential to embrace new concepts
- Courteous and respectful of the client group
- Assertive independent, flexible and self aware
Experience
Essential
- post registration experience, and some experience working in community mental health settings
- Experience of working alongside people with complex health problems in the designated care group
- Experience of providing a range of clinical interventions to people in the designated care group with a variety of health problems
- Experience of working consultatively with professionals
- Experience of conducting clinical assessments including risk assessments, care plan and mental state examinations
- Experience of partnership working within and across various statutory and non-statutory teams and agencies
- Understanding of clinical governance
- Sufficient clinical knowledge to be able to make autonomous decisions
- Previous experience of working in the community
- Ability to work independently
Desirable
- Experience of supervising and managing staff junior staff
- Management and organisation skills
- Experience in undertaking quality improvement projects and auditing
Qualifications
Essential
- Professional Qualification at degree level or higher in the relevant field
- Professionals Registered (NMC, OT or SW) and evidence of Post Qualification Continued Professional Development
Desirable
- Master Level Degree or other specialist Qualification relevant to the post
Skills/Abilities
Essential
- Ability to participate in the work of the M.D.T. and contribute to the work of the team
- To demonstrate knowledge of a range of therapeutic assessment and interventions available to reduce distress for individuals experiencing an acute mental health crisis (risk assessment, MSE, capacity assessment, Full needs assessments)
- Ability to teach and supervise qualified and unqualified staff
- To demonstrate their understanding of legislation
- Ability to assess and support individuals experiencing acute mental illness distress and crisis
- Ability to determine priorities against conflicting demands
- Ability to reflect on practice and interpersonal relationships
- Verbal, non-verbal communication skills and telephone skills.
- Skills in a range of therapeutic interventions
- Skills in psycho-social treatment options
- Demonstrate clinical leadership
- Negotiating skills
KNOWLEDGE/ UNDERSTANDING
Essential
- Mental Health and legislation
- Needs of client group and their carers
- Evidence based practice
- Clinical governance
- The principles of whole team approach
- Understanding of CMHT practices
Desirable
- Standard Setting and Audit
- Evidence based service development
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Applying for this NHS job
This advert is for Band 6 Duty Worker with Central and North West London NHS Foundation Trust in London, London, England. It is listed as a Band 6 Healthcare support worker role. The advertised salary is £45,953 - £54,254 per annum inc HCAS (pro rata if P/T). The contract type is Permanent: 09:00-17:00hrs. The application deadline is 04 Aug 2026.
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