Band 5 Quality Systems Support Officer

Job overview

An exciting opportunity has arisen to join the Quality & Safety Corporate Team as a Quality Systems Support Officer. The post holder will play a key role in supporting the ongoing development, maintenance and administration of the Trust's quality and risk management system.

You will support the effective administration, governance, maintenance and ongoing development of Safeguard (Ulysses), the Trust’s quality and risk management system. They will help ensure that high-quality, consistent and timely information is available to support quality governance, patient safety, risk management and assurance requirements.

Working closely with Clinical Groups and Corporate Teams, the you will support effective governance processes and help maintain robust and efficient systems that enable the Trust to meet local and national reporting requirements and retain oversight of key quality, safety and risk indicators.

Experience of administering Safeguard (Ulysses) would be advantageous; however, applications are also welcomed from candidates with transferable experience of other quality, governance or risk management systems, such as DCIQ by RLDatix, InPhase, Radar, MEG or comparable platforms.

This is an excellent opportunity for an individual wishing to develop their expertise in quality governance, patient safety, risk management and healthcare systems within a large and ambitious NHS organisation.

Main duties of the job

You will be responsible for supporting Quality Systems Manager in updating the risk management system. You will be supporting in providing ad hoc requests for reports and requests for information, advice or assistance on systems-related issues. You will undertake other administration tasks as required to support the team, as appropriate to job role.

You will provide responsive and practical support to users across the Trust, resolving system issues and queries across a wide range of modules, including incidents, risk, PALS and complaints, clinical audit, compliance audit, NICE guidance, Central Alerting System alerts, policies and litigation.

You will also respond to data requests from colleagues across the organisation produce, analyse, interpret and present high-quality information; compile regular reports; and support the development of dashboards and other tools that improve the accessibility and visibility of quality and risk information. They will be confident in manipulating complex datasets and presenting meaningful insights to support decision-making and assurance processes across the Trust.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 Ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.