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Job requirements
Essential
20 listedRequirements the employer expects applicants to meet.
- Experience
Engaging and involving colleagues, stakeholders and members of the public.
- Experience
Evidence of continued development particularly in customer service.
- Experience
Coordinating patient and public involvement activities, including co-production.
- Experience
Managing projects within deadlines.
- Experience
Organising and planning meetings and events.
- Experience
Taking comprehensive accurate minutes.
- Experience
Developing administrative processes.
- Experience
Line management experience.
- Qualifications
GCSE in Maths and English (Grade C/4 or above).
- Qualifications
Degree level qualification or equivalent experience.
- Additional Criteria
Able to exercise initiative, work independently and identify opportunities for improving systems and ways of working.
- Additional Criteria
Good time management and a flexible willing attitude to work.
- Additional Criteria
Ability to work across boundaries, integrating with multidisciplinary staff in relation to arranging meetings and formulating responses.
- Additional Criteria
Empathetic, caring attitude towards patients and their carer's, relatives and representatives.
- Additional Criteria
Professional attitude to work, diplomatic and calm under pressure.
- Additional Criteria
Professional personal appearance.
- Additional Criteria
Pleasant, courteous and approachable.
- Additional Criteria
Confident.
- Additional Criteria
Will be required to travel to a range of locations.
- Additional Criteria
May be some weekend and evening work to attend Patient & Public Involvement meetings/events.
Desirable
6 listedAdditional qualities the employer would prefer.
- Experience
Analysing information and producing and presenting reports.
- Experience
Experience of working within a large organisation.
- Experience
Awareness of safeguarding guidelines.
- Qualifications
Evidence of continued development/qualification in customer service.
- Qualifications
Professional management qualification.
- Additional Criteria
Marketing skills
Job summary
We are seeking an enthusiastic, motivated and talented individual to join our Patient Experience Team and help ensure that patients remain at the heart of everything we do.
The Patient Experience Team's purpose is to ensure that the voices of patients, carers, and visitors are heard, valued, and central to driving service improvements throughout the organisation.
Reporting to the Patient Experience Manager, you will play a key role in UHB's Real-Time Patient Feedback Pilot, helping to shape how we listen to and act upon patient feedback.
You'll work across the organisation, using your skills in:
*Empathetic engagement and outstanding communication, building trust and rapport with patients, families, carers and staff, and ensuring people feel heard, valued and respected.
*Confident stakeholder management and influencing skills, engaging colleagues at all levels to champion the patient voice and drive improvements in care.
*Data collection, analysis and insight generation, identifying themes and trends from patient feedback and translating these into meaningful actions.
*Collaboration, relationship-building and service improvement, working with clinical and operational teams to support positive change and enhance patient experience.
*Marketing, storytelling and communication, bringing patient experiences to life and ensuring feedback has visibility and impact across the organisation.
Main duties of the job
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
- Date posted: 15 September 2026
- Pay scheme: Agenda for change
- Band: Band 5
- Salary: £32,073 to £39,043 a year
- Contract: Fixed term
- Duration: 1 years
- Working pattern: Full-time, Flexible working
- Reference number: 304-1103578
- Job locations: Trustwide, Mindelsohn Way, Birmingham, West Midlands, B15 2TH, United Kingdom
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
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Applying for this NHS job
This advert is for Band 5 Patient Experience Officer - Patient Experience with University Hospitals Birmingham NHS Foundation Trust in Birmingham, England. It is listed as a Band 5 Officer (discipline unspecified) role. The advertised salary is £32073.00 to £39043.00. The contract type is Fixed-Term. The application deadline is 23 Sep 2026.
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