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Job overview
We are looking for an enthusiastic person to step into the b5 administrative role to support the psychological professions within the Royal Free London NHS Trust. You will be based at the Royal Free Hospital and provide dedicated support to the lead and senior consultant psychologists. You will operate with significant autonomy and expected to manage complex diaries, handle sensitive information and act as a key liaison between the lead psychologist, senior staff in the organisation and external agencies.
You will have proven experience working as a senior secretary or admin role, with exposure to director level. The role requires advanced working knowledge of Microsoft packages and the ability to pick up NHS-specific databased quickly. We welcome a professional, calm manner under pressure, excellent communication skills and absolute discretion regarding confidentiality.
Main duties of the job
You will be providing business, secretarial and administration support in all aspects of the Lead for the Psychological Professions (ACS) and facilitating the smooth running on a day-to-day basis. This will involved proactively managing complex electronic diaries, arranging meetings, longer-term planning and coordination of work requirements, recruitment process for new staff, data collection and management to support compliance and inform improvements, financial administration. Familiarity with NHS systems that support business functions is important as well as producing reports and presentation materials.
Detailed job description and main responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Person specification
Other
Essential
- Understanding of and commitment to equality, diversity, and inclusion
- Ability to undertake regular computer-based work (DSE).
- Commitment to maintaining knowledge of relevant systems, policies, and procedures.
- Alignment with Trust values and commitment to delivering high-quality patient and staff experience.
Desirable
- Willingness to work across sites and travel as required
Experience
Essential
- Senior administrative or PA experience supporting senior management within NHS organisations
- Experience in coordinating complex administrative processes, including diary management, meetings, recruitment, agendas, minutes, audits, and data management.
- Experience of undertaking detailed, intensive work in a busy administrative environment
- Ability to handle confidential and sensitive information
- Team management, office management and leadership experience.
Desirable
- Proficient in TRAC, ESR, HealthRoster, and Microsoft Office applications including Word and Excel.
Skills & Aptitudes
Essential
- Strong organisational and planning skills, with the ability to manage and monitor multiple tasks (e.g. recruitment, projects, diaries), prioritise effectively, and ensure actions are completed on time.
- High attention to detail and accuracy, particularly in data entry, reporting, and document preparation.
- Ability to maintain confidentiality and apply information governance principles in all aspects of work.
- Strong written and verbal communication skills, able to engage professionally with a wide range of stakeholders and present information clearly.
- Good interpersonal and listening skills, with the ability to influence, advise, and motivate others.
- High level of IT proficiency, including Microsoft Office (Outlook, Word, Excel, Teams) and database systems.
- Ability to handle difficult or distressing situations calmly and effectively.
- Able to work as part of a team
Desirable
- Able to work independently, using initiative and sound judgement within established procedures
Personal qualities and attributes
Essential
- Professional, approachable, reliable, with a positive and flexible attitude.
- Calm and effective under pressure, able to manage competing demands and deadlines.
- Discreet and trustworthy when handling sensitive or confidential information.
- Proactive and solution-focused, committed to improving administrative processes.
- Committed to high standards of service delivery and continuous improvement.
- Diplomatic and sensitive when handling challenging or emotive situations.
Desirable
- Strong interpersonal skills, able to build effective working relationships.
Royal Free World Class Care Values
Essential
- Demonstrable ability to meet the Trust Values
Educational & Professional qualifications
Essential
- 5 GCSE’s or equivalent
- NVQ 3 in Business Administration or Customer Care or equivalent
Desirable
- Business Management Degree
- Key Skills Level 3 in Literacy or equivalent
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Applying for this NHS job
This advert is for Band 5 PA for Psychological Professions with Royal Free London NHS Foundation Trust in London, London, England. It is listed as a Band 5 Physician associate role. The advertised salary is £38,488 - £46,852 per annum inclusive of HCAS ( pro-rata ). The contract type is Permanent. The application deadline is 05 Aug 2026.
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